COVID-19 continues to change the landscape of daily life, limiting the places open to visit and requiring extra safety precautions. While this has its challenges, it also means there are now more ways to do things from the comfort of home, including banking. Digital platforms like U.S. Bank Smart Assistant and the U.S. Bank mobile app allow customers to safely manage day-to-day banking without requiring in-person contact. Let’s take a look a few ways to monitor your money while staying safe at home using secure and convenient technology.
Perfect for those who would rather stay home, the U.S. Bank Smart Assistant feature allows you to ask banking-related questions and speak requests using voice technology within the U.S, Bank mobile app. Instead of navigating a series of menus, checking boxes and flipping through a digital interface, the Smart Assistant is readily accessible and similar to an in-person assistant. With a simple text or voice cue, it can help with everything from Zelle™ transfers to checking when your bills are due. You can also ask for data about spending habits and move money quickly, with a quick command like “transfer money from checking to savings.” Instead of making a trip to see your teller, you have the option to communicate with the Smart Assistant without leaving the house.
When using or entering financial information online, it’s critically important to take all security measures available to protect your data. The U.S. Bank mobile app has an Online Risk-Free Guarantee that protects users from unauthorized activity or potential losses if used correctly. To make the log-in process quick, easy and safe, iPhone and iPad users can use TouchID or FaceID, and Android users can use fingerprint authentication.
Debit and credit card controls help you can stay on top of all card activity and monitor for something unusual. You’ll have access to alerts and reminders – including travel notifications – which you can customize to fit your needs and preferences. In the event that you do happen to misplace your card, you can temporarily “lock” it in the app for safekeeping and “unlock” it if you find it. From the app, you can also conveniently report a card lost or stolen and arrange for a new one to be sent to you.
If you’d prefer to bank from your desktop or tablet, online banking is another safe and secure option. The Online Risk-Free Guarantee still applies. Plus, new encryption and firewall technology means your personal information is protected.
With the bill pay feature, you can forget the hassle of visiting multiple biller websites throughout the month. To set it up, simply enroll in bill pay, add each biller and schedule a recurring payment. Once complete, you don’t have to worry about tracking multiple bills and you can rest assure that all your bills are paid on time. Bonus tip: setting up e-bill reduces all that extra paper.
You can review e-statements and transaction history online or directly in the app. If you’re interested in making the switch from paper filing to digital organization, you can view your statements and set up access to electronic tax documents, performance reports and trade confirmations. This digital method allows you to view documents up to three days earlier than by mail, reducing the likelihood of mail fraud and identity theft. Worried about how you’ll hold onto your records? Most systems let you trace several years of printable statements, so you can often times find what you’re looking for.
Mobile apps often can help you limit your in-person visits to your local branch with its virtual check deposit feature. You can safely deposit your check, 24 hours a day, 7 days a week. Often, the amount is transferred into your account immediately.
To use this feature, simply take photos of the front and back of the signed check, and automatically submit them within the app to deposit. You’ll see the amount added to your balance within one business day.
The app also helps you send money easily and securely. Send funds to anyone with a bank account in the United States in just a few minutes via Zelle™, a person-to-person money transfer service. All you need to do is enter their email address or mobile phone number and hit “send.” This offers a quick, easy way to split a dinner restaurant bill with friends, or to pay your pet sitter or babysitter without the need for cash or checks. You can even request payments from others. Zelle™ services are completely free when doing personal banking with U.S. Bank.
Sometimes banking requires a visit to the local branch. Visit U.S. Bank to find a location conveniently near you. If you’re on the go, you can also use the U.S. Bank app to locate ATMs and branches near you before stopping by for a visit. Made for busy schedules and remote banking, the U.S. Bank online platform and app have everything you need in one place, accessible at your fingertips.
For more ways to connect with your bank, read our most commonly asked-questions and answers about banking during COVID-19.