Mobile and online banking customer service

Get answers to your mobile and online banking questions.

Mobile and online banking setup

Set up online access by following the steps below. You'll need to have your card or account number and the last four digits of your Social Security number available to complete the enrollment process.

Online banking steps:

  1. Log into usbank.com and select Create a username and password located below the Log in button. 
  2. Select the type of account you have: 
    • Choose Personal if you're enrolling a personal account. 
    • Choose Business if you're enrolling a business account. 
  3. Select I have a checking, savings or money market account or I have a different account
    • If you selected, I have a different account, choose your account type. 
  4. Enter the information requested and select Continue
  5. Complete the remaining steps to create a username, password and ID Shield enrollment. 

U.S. Bank Mobile App steps:

  1. Download and open the U.S. Bank Mobile App, then select Create a username and password.
  2. Enter the information requested and select Continue.
  3. Complete the remaining steps to create a username, password and ID Shield enrollment.

If you're having trouble logging in, we can help. Choose the best experience to suit your needs. 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

To find your username:

  1. Select Get login help below the the Log In button.
  2. Select I don't know my username listed under Username. 
  3. Choose your Phone or Email to verify your account and select Continue.*If you have changed your phone number within the last three days, please call 877-202-0043 for help. We accept relay calls.
  4. Verify the last four digits of your Social Security number, then Continue. We will send you a six-digit verification code that you will be able to enter to get your username. You can also select Reset password if you need help. 

To reset your password:

  1. Select Get login help below the the Log in button.
  2. Type in your username and select Continue
  3. Provide your personal ID and other requested information.
  4. Choose your verification method.
  5. Once your verified, you'll be prompted to change your password.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Login on the login page.
  2. Enter your phone number and the last 4 digits of your Social Security number then select Continue.
  3. We will send a One-time passcode to the number provided. Enter it and select Continue.
  4. Next, your personal ID will be displayed. Select Log in to complete login, or select Reset password, to choose a new password. 
  5. If you selected Reset Password, you will now be prompted to select a new password. No additional verification is required.
  6. You can then choose to set up face or fingerprint login if your device qualifies. Otherwise select Log in to return to the login page. 

We offer a variety of alerts you can add to your accounts. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select My alerts from the Customer Service tab located at the top, then Account Alerts.
  2. Choose the account you'd like to receive alerts for and select Add alerts.
  3. Select Add next to the one you’d like to add, choose where to send it, then select Save.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the main menu, select Notifications, then Accounts.
  2. Choose the account you'd like to receive alerts for, then select the one you want to add.
  3. Toggle the Allow notification button to turn it on or off.
  4. Enter the requested details, when applicable, then toggle the buttons to choose your delivery options to complete the set up.

Additional information:

Since accounts can have multiple alerts, repeat the steps above to add more.

Upon enrollment in online and mobile banking, we'll suggest some alerts for your accounts. Enroll in all of them with one click or remove those that don't interest you.

For trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U.S. Bank Wealth Management or for U.S. Bancorp Investments accounts, you’ll need to manage your alerts on our desktop site.

When you enroll in the paperless preference option, you help the environment and keep your information safe. We're happy to help you sign up for electronic statements.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select My Accounts at the top of the page and choose My documents
  2. Select Paperless preferences
  3. Choose one of the following: 
    • Go paperless for all eligible accounts: This will stop paper delivery of all documents you see listed. 
    • Individual accounts: Look for any accounts where the U.S. Mail button is selected and choose the Paperless button instead. 
  4. Review your account and notification preferences, then select Save

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the main menu in the upper left corner, then choose Statements & docs.
  2. Choose Paperless preferences. 
  3. Choose to go paperless for all eligible accounts or select individual accounts for paperless documents. 
  4. Select Save and you're all done!

Additional information:

You can update your profile online or on the mobile app. Within your profile you can change the following:

Phone number
To change your number, you'll need access to your former number to receive a one-time passcode as part of our authentication process. If you don't have access to your former number, we can help. Call us at 800-USBANKS (872-2657) and we can update your mobile number for you. Be aware that foreign numbers aren't accepted. 

Email and/or Mailing address
Online and mobile banking only accepts domestic addresses. Military addresses and foreign addresses can be managed via phone by calling 800-USBANKS (872-2657).

We accept relay calls. 

To change your contact information via online or mobile banking, follow the below steps:

Online banking steps:

To get started, just log in to online banking

  1. From the dashboard, select Customer service then My profile
  2. Choose the information you'd like to change and follow the subsequent steps to complete the update. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App

  1. Open the menu in the upper left of the page, then select the gear icon near the top. 
  2. Choose the information you'd like to change and follow the subsequent steps to complete the update. 

Additional information:

This won't change where your account alerts are sent. Separate action is needed to update your alert destinations. 

Mobile and online banking features

Mobile check deposit is a feature in the U.S. Bank Mobile App that lets you deposit checks into your U.S. Bank deposit accounts using the camera on your phone. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose Deposit at the bottom of your screen, then select Deposit a check.
    • If depositing a U.S. Treasury check (i.e., tax refund or stimulus check), tap the toggle bar to avoid the deposit from counting against your daily/weekly limits.
  2. Choose the account you’d like to deposit funds into, then enter the deposit amount. 
  3. Sign the back of your check, then take a picture of the front and back of the check.
  4. Review the details of your mobile deposit and select Deposit.

Additional information:

Transferring funds on your mobile device is easy, just follow these steps:

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Transfers from the top of the page, then Transfer money.
  2. Choose which account to transfer funds from and which account to send them to.
  3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Next.
  4. Review the information. If correct, select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer from the bottom of the dashboard, then  Transfer money.
  2. Choose which account to transfer funds from and which account to send them to.
  3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Transfer to complete it.

Additional information:

​​​​​​​​By using our external transfers service, it's easy to transfer money to your account that isn't with U.S. Bank. However, it's not an instant transaction. Please allow three business days to complete the transfer.

If you'd like to proceed, just log in to online banking and follow these steps:

  1. Select Transfers at the top of the page, then choose Transfer Money.
  2. Select External Transfers and provide the requested information, then select Continue.
    • Dollar amount to transfer
    • Account number to transfer from
    • External account to transfer to. (If you want to add a different account, select Add a New Account.)
    • Date to debit the funds from your account
    • Type a message in the Memo section, if desired
  3. Review the transfer information, then select Confirm.

The option to transfer money using external transfers is only available on the full usbank.com website. This option is not available on mobile banking.

If you have any questions, please call our online banking technical support at 800-987-7237.

U.S. Bank bill pay is a service in online and mobile banking that allows you to make payments to anywhere in the United States from your checking account. You can pay any individual or business with a U.S. mailing address. Using our bill pay service, you can eliminate time and money spent on paper checks, stamps and trips to the mailbox. Learn more about paying bills in mobile and online banking.

To get started, just log in to online banking and select Bill payments on the top menu bar.  

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

To begin making payments using bill pay, you'll first need to add the billers that you want to send payments to.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Bill payments then Pay bills.
  2. Select Add a New Biller.
  3. You can search for a biller or manually enter the biller details.
    1. To search for a biller, input the biller's name into the search bar. Once the desired biller has been located, complete the requested information then select Add biller.
    2. To add a biller manually, select Add a biller manually shown under the search bar. Fill in the biller details. When entering the biller details, ensure the address (must be U.S. address) and account number are correct.
  4. You'll receive confirmation when the biller has been added. Select I'm done or Add another biller.   

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the account dashboard then select Pay a bill. 
  2. Select Add bill at the top of the screen, then Pay my bill. You can search for a biller or manually enter the biller details. 
    1. To search for a biller, input the biller's name into the search bar. Once the desired biller has been located, complete the requested information then select Add biller. 
    2. To add a biller manually, select Add information manually at the bottom of the screen. Fill in the biller details. When entering the biller details, ensure the address (must be U.S. address) and account number are correct. 
  3. Complete the form with the requested biller information then select Add bill. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

You can set up simple one-time payments for bills you get occasionally, like auto repairs or babysitting.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Bill payments from the top menu bar, then select Pay bills.
  2. Enter an amount, date, and choose the account you wish to pay from.
  3. Select Send Payment(s) then Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the account dashboard, then Pay a bill. 
  2. Choose the bill you wish to pay then select Pay.
  3. Enter the amount, payment date, and choose the account you wish to pay from, then select Pay. 
  4. You'll receive a confirmation screen once complete. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

You can set up automatic payments for bills you pay on a regular schedule. Here's How:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Bill Payments from the main menu, then choose Pay bills & U.S. Bank accounts.
  2. Locate and select the desired biller from the list, then choose Show Details.
  3. Select Autopay set up now in the biller details located on the right. 
  4. Provide the amount, choose the frequency and the start date, select the account to pay from, then Start autopay. If your preferred frequency isn't listed, you can manually schedule your payments. You can also set up bill pay alerts to help remind you when to pay.  

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer, then select Pay a bill.
  2. Locate and select the desired biller from the list, then choose Autopay Set up now.
  3. Provide the amount, choose the frequency and the start date, select the account to pay from, then Save. If your preferred frequency isn't listed, you can manually schedule your payments. You can also set up bill pay alerts to help remind you when to pay.

Additional information:

Please be aware express delivery payments aren't eligible for the recurring payment option. Safe debit accounts default to the standard delivery payment date, which is the earliest date the electronic payment can be made. 

If you don’t have digital bills for the biller, you’ll only have the option to set up your own schedule. You can add e-bills to schedule automatic payments based on your billing dates. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

Pending payments are only available to view/edit/cancel 60 days out from your login. If the payment is in process or is an expedited delivery same-day payment, the payment cannot be edited or canceled.
 
You can view, edit, or cancel bill payments by following the below steps:

Online banking steps:

To get started, log into online banking.

  1. Select Bill payments from the top menu bar, then select Pay bills.
  2. Select the Scheduled Payments tab. 
  3. Find the transaction you'd like to view, edit, or cancel and select Edit or Cancel.
    1.  To modify a transaction, you can edit the pay from, pay date, payment amount or memo. Complete your desired changes then select Continue.
    2. To cancel a transaction, select Cancel then Cancel Payment.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the account dashboard, then choose Pay a bill.
  2. Select the Activity tab and choose the pencil icon next to the bill you wish to edit or cancel.
    1. To modify a transaction, you can edit the pay from, pay date, payment amount or memo. Complete your desired changes then select Save. 
    2. To cancel a transaction, select Remove this payment at the bottom of the screen then Yes, remove payment

Additional information:

A memo is only available for payments that are sent as paper checks. Internal notes can be made on all payments but are not viewable to the payee.

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select the Bill payments from the top menu bar,, then select Pay bills & U.S. Bank accounts.
  2. Find the biller whose payment you wish to cancel and select the biller's name.
  3. From the details widget select Autopay.           
  4. Select Remove autopay to cancel the autopay, or update your autopay details and select Save. Both options will provide a review and confirmation screen once the changes have been made.

Note: Safe Debit Accounts do not offer automatic payments or expedited delivery.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Tap Pay bills & transfer at the bottom of the account dashboard, then Pay a bill.
  2. Find the biller whose payment you wish to cancel and select the Show details.
  3. Select Autopay.
  4. Select Remove autopay to cancel the autopay, or update your autopay details and select Save. Both options will provide a review and confirmation screen once the changes have been made.

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

Complete an expedited payment by following the steps below. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select the Bill payments from the top menu bar, then select Pay bills & U.S. Bank accounts
  2. Next to the biller that you'd like to pay, select the calendar icon
  3. If expedited or same-day delivery is available for that biller, you'll be able advised of the payment date available and any costs associated with the expedited payment just above the calendar. 
  4. Select Expedited delivery and fill out the required information then Done.
  5. Complete filling out the remaining payment details then select Review and pay then Pay now.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the account dashboard. In the pop-up, select Pay a bill
  2. A list of your pending bills will display. Select the bill on which you wish to make a payment.
  3. From the details screen of your selected bill select Make a payment.
  4. Enter the amount you'd like to pay, the select the date under Deliver payment by to review delivery options.
  5. If expedited delivery is available, select Add expedited delivery and enter or confirm the address to deliver the expedited check. 
  6. Confirm the details of the payment and select Pay to complete your payment.

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

It's easy to set up digital bills. Just log in to online banking and follow these steps to get started. 

  1. Select the Bill payments from the top menu bar, then select Pay bills & U.S. Bank accounts.  
  2. Select Show details on the biller you'd like to set up digital bills.
  3. If digital bills are available the details widget will display Digital bills Set up now.
  4. Select Digital bills Set up now to get started. 
  5. You may be required to enter account information or agree to the Merchants terms of use before the merchant will deliver your bills electronically. 

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

Easily organize your billers by following the steps below:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select the Bill payments from the top menu bar, then select Pay bills & U.S. Bank accounts.                           
  2. Select Add/Manage Groups.
  3. Enter a group name or open the drop-down menu to select from common categories, then select Add
  4. A list of your billers will display. Select the checkbox next to the biller(s) you want to assign to that group, then select Assign. 
You can edit or delete existing biller groups using the following options:
  • Rename: Used to change the name of a group.
  • Delete: Remove a group. The billers in the group won't be deleted, they just won’t be grouped anymore.
  • Deselect the Show checkbox: Hide the group on the Pay Bills page. It's a convenient way to reduce visual clutter in situations where you might not need the group for a period of time. You can always unhide a group later if you'd like to see it again.

The option to organize billers is only available on the full usbank.com website. This option is not available in mobile banking.

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

Please wait for all processing payments to post. A bill can't be removed if a payment to that biller is in progress. Follow these steps to remove a bill from your list: 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Bill Payments located at the top of the page, then Pay bills & U.S. Bank accounts
  2. Choose the biller you wish to remove. The biller and payment details will populate.
  3. Select Edit.
  4. Select Remove this bill at the bottom of the page. You'll receive confirmation when the biller has been successfully deleted.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Pay bills & transfer at the bottom of the account dashboard, then Pay a bill.
  2. Choose the bill to delete, then select the Edit pencil icon to the right of the biller's name.
  3. Scroll to the bottom of the screen and select Remove this bill, then Remove once more to complete the action.

Zelle® is an easy way to send money directly between accounts, typically within minutes. With just an email address or U.S. mobile number, you can send and receive money with friends, family and others you trust, regardless of where they bank. 

Learn about Zelle® for consumers and businesses.

Additional information:

*If you see a purple "Z" next to recipient's name, this indicates that they have enrolled with Zelle® and are eligible to receive payment in minutes.

Zelle® is a great way to send and receive money digitally. To enroll to receive money with Zelle®, follow the applicable process below.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money at the top of the page, then Send Money with Zelle®.
  2. Select Enroll to receive.
  3. Your personal details will display, select Continue.
  4. Add or choose a mobile number or email address for people to use to send you money.
  5. Select the checking account that funds will be sent to, then select Continue. A confirmation page will display.
  6. Receive confirmation. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose Zelle® icon at the bottom of the account dashboard. 
  2. Select Request money, then choose Enroll to receive.
  3. Add or choose a mobile number or email address for people to use to send you money.
  4. Select the checking account the funds will be sent to, then select Enroll. A confirmation page will display.

Additional information:

If your Zelle® account is inactive for 18 months, it's deactivated and you'll need to re-enroll in Zelle® services. 

Follow these steps to add a recipients information with Zelle®

Online banking steps:

To get started, login to online banking and follow these steps:

  1. From the main menu, select Send Money, then Send Money with Zelle®.
  2. Choose Manage Recipients from the Actions menu on the right side of the screen.
  3. To add a recipient, select Add new recipient
  4. Enter the recipient's first and last name. 
  5. Enter at least one email or U.S. mobile number. 
  6. Select Save.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Tap the Zelle® icon located at the bottom of the home dashboard. 
  2. Select Add or edit recipients.
  3. Tap Add a recipient. (You will have the option to add a recipient from your contact list or add them manually.)
  4. Confirm the recipient's information and you'll be ready to send money to them whenever you choose.

Additional information:

*If you see a purple "Z" next to recipient's name, this indicates that they have enrolled with Zelle® and are eligible to receive payment in minutes.

We recommend you tell your recipient to expect a payment notification from U.S. Bank via email or text. Recipients must enroll their U.S. mobile number or email address with Zelle®. If the U.S. mobile number or email address isn't registered within 14 calendar days after you send a payment, the payment will expire and funds will be returned to your account.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money  from the top menu bar, then select Send money with Zelle®.
  2. Select Send money. (If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  3. Choose your recipient or add a new recipient. Select their email address or U.S. mobile number.
  4. Enter how much to send, select the account to pull the funds from, then choose Review.
  5. Update the following information, if it should be changed:
    • Use the drop-down menu next to the frequency if you'd like to make this a recurring payment. 
    • Select the calendar icon to change the date the funds are sent.
    • Type a message in the message box if you'd like.
  6. If everything is correct, select Send at the bottom of the page.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Send money  at the bottom of the Accounts dashboard, then select Send money.
  2. Choose your recipient or add a new recipient.
  3. Select their email address or phone number.
  4. Update the following information, if it should be changed, then select Review:
    • Enter how much to send.
    • Choose the account to pull the fund from. 
    • Select the calendar icon to change the date the funds are sent.
    • Press the toggle button to make this a recurring payment. 
  5. Type a message in the message box if you'd like. If everything is correct, choose Send.

Additional information:

Un-enrolled recipients will receive a notification (email or text message) with instructions on how to enroll with your financial institution or directly to claim the money.
Enrolled recipients won't need to take any further action, assuming their financial institution supports automatic deposit. If not, they may be required to manually accept the payment.

To request money from someone through Zelle® follow these steps. Please be aware the recipient of your money request must approve the transaction for you to receive the requested funds.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money from the top menu bar, then select Send money with Zelle®.
  2. Choose Request money.(If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  3. Select the person you'd like to request funds from or tap Add a recipient.
  4. Enter the amount and select Review
  5. When you've confirmed the information is correct, select Request.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Tap the Zelle®/Send money at the bottom of the Accounts dashboard, then select Request money. (If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  2. Select the person you'd like to request funds from or tap Add a recipient.
  3. Enter the amount and select Review.
  4. When you've confirmed the information is correct, select Request.

We make it easy for you to split a bill with multiple people. (e.g., a group lunches, hotel stays, or fares).

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money from the top menu bar , then select Send Money with Zelle®.
  2. Select Split a bill. (If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  3. Add the recipient(s) in the Send request to? field (maximum of 10 people).
    • Select the plus sign (+) next to a recipient's name to add another person, then select their email address or mobile number.
  4. Once all recipients are added, select Enter amount. Enter the amount of the bill and select Review.
  5. The amount will be divided equally among the recipients. Select the Split the bill to complete the request.
    • Select the Amount box if you'd like to change the requested amounts.
    • If you'd like to send a note with the request, enter it in the Message field. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select Zelle®/Send money at the bottom of the Accounts dashboard, then select Split a bill. (If you're new to Zelle®, we'll walk you through enrollment before you proceed.)
  2. Choose the recipient(s) or add a new one not listed, select their email address or mobile number, then select Next.
  3. Enter the amount of the bill. The amount will be divided equally among recipients.
    • You can tap on the amount next to the recipient's name to edit it.
    • If you'd like to send a note with the request, enter it in the Message field. 
  4. Confirm the details on the next screen, then choose Request.

You can add a greeting or a simple message. 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Complete the Zelle® transaction as usual until you get to the Review & send screen.
  2. On the Review & send screen, enter your message in the Message section under the date chosen to send the payment.
  3. Select Send

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Complete the Zelle® transaction as usual until you get to the Review before sending.
  2. To send your message, just enter it where you see the Message option on this screen. Then select Send.

You can easily personalize your Zelle® payments by adding an eCard. Simply select Choose an eCard from the confirmation page after you submit the Zelle® payment, then select the eCard the best fits the occasion. 

Learn more about Zelle® eCards

We want to help you edit or delete a Zelle® recipient. 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Send money from the top menu bar, then Send Money with Zelle®.
  2. Choose Manage Recipients from the Actions menu on the right side of the screen.
  3. To change a recipient's information:
    1. Select the recipient you'd like to update, then choose Edit.
    2. Select the minus sign to remove the outdated information.
    3. Enter the recipient's new information.
  4. To remove a recipient's information:
    1. Select the one you'd like to delete.
    2. Choose Edit.
    3. Select Delete Recipient
  5. Select Save

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose Zelle®/Send money at the bottom of the dashboard, then select Manage recipients.
  2. Choose the recipient you want to edit or remove, then select Edit on the top right corner of the page.
  3. Enter the recipient's new information.
  4. Scroll to the bottom of the page and choose Done or Delete recipient, depending on your desired action. 

U.S. Bank Smart Assistant™ is a voice-enabled virtual assistant (VA) for users in the U.S. Bank Mobile App. Your Smart Assistant is both conversational and interactive. You choose how you want to use it: by talking, texting, tapping or by switching between those formats depending on your particular situation. 

To get started, simply tap the microphone symbol at the bottom of the Accounts dashboard and tell your Smart Assistant what action you would like to perform. Your Smart Assistant can handle a range of requests, from answering simple questions to presenting interactive charts and graphics to help you better understand and take control of your personal finances. 

Here are some examples to get you started:

  • Balance: “What is the balance in my account?”
  • Mobile check deposit: “Deposit a check.”
  • Transfer money: “Transfer $100 from my checking account to my savings.”

Learn more about how you can quickly and easily complete everyday banking tasks using your voice with U.S. Bank Smart Assistant.