KNOWLEDGE BASE

How do I view, edit, or cancel bill payments?

We are in the process of enhancing our online banking bill pay. Your experience may be different from this article. To view the new process, check our Digital Explorer page.

You can view, edit, or cancel bill payments by following the below steps. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select the Bill payments from the top menu bar, then select Pay bills & U.S. Bank accounts
  2. Select the Activity tab.
  3. Find the transaction you'd like to view, edit, or cancel and select the right arrow to the right of the payment detail.
  4. The biller and payment detail loads on the right pane. Select the pending payment then Remove this payment.
    1. To modify a transaction, you can edit the pay from, pay date, payment amount or memo. Select Save.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Tap Pay bills & transfer at the bottom of the account dashboard, then choose Pay a bill.
  2. Choose the payment that you would like to cancel.
  3. Select the payment listed under upcoming payments.
  4. Choose Remove this payment. On the pop-up screen, choose Yes, remove payment 

Additional information:

  • Pending payments are only available to view/edit/cancel 60 days out from your login. If the payment is in process or is an expedited delivery same-day payment, the payment cannot be edited or cancelled.
  • A memo is only available for payments that are sent as paper checks. Internal notes can be made on all payments but are not viewable to the payee.
  • If you are still having issues and need to speak to a banker, please contact us at 800-987-7237. We accept relay calls.