The earlier you act, the more options you may have.

We understand that unexpected life events like job loss, illness or natural disasters can impact your financial well-being. That’s why we offer mortgage assistance options to help you get back on track. Watch this short video to learn about requesting mortgage assistance or explore the short- and long-term options below to determine what makes the most sense for your situation.

Once you understand your options, you can get started on a mortgage assistance plan online or call us for assistance. Applying is easier than ever in your mortgage account portal, with guidance on the options you may qualify for and the ability to monitor your progress. You can access your mortgage account by logging in above and selecting Mortgage assistance. You’ll also have access to a relationship manager who will support you throughout your journey.

You deserve the best.

Access your mortgage account in the mobile app and select Mortgage assistance to get started on a mortgage assistance plan. More than one million customers have given the U.S. Bank Mobile App an overall rating of five stars. Industry experts ranked us #1 for:

  • Best mobile app1
  • Best digital mortgage tools2
  • Best customer service features3
  • Best mobile check deposit4
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Options for retaining your home

We offer several options that could help you retain your home.


If you’re temporarily unable to make your monthly mortgage payments, a forbearance plan might help. A forbearance plan is an agreement that enables borrowers experiencing a temporary hardship to suspend all, or part of, their mortgage payments for an agreed-upon duration. Interest will accrue normally on your account. You will receive monthly statements that reflect this balance, but you’re not required to make a payment at any time while in active forbearance. Watch this video or continue reading to learn more about mortgage forbearance.

What to expect during forbearance

What to expect after forbearance

Repayment plan

A repayment plan allows you to pay your regular monthly payment plus additional funds applied to past-due amounts. Payments are distributed over an agreed-upon period of time.

This option may work for you if:

  • You can afford your regular monthly payments and other expenses.
  • You have surplus funds at the end of the month.


Loan modification

This option allows you to roll interest and escrow shortage from delinquent payments into the existing loan. You may qualify for an interest-rate reduction to have the term of the loan extended.

This option may work for you if:

  • You can afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don’t have substantial funds left at the end of the month.


Payment deferral

The payment deferral home retention workout option enables mortgage servicers to assist eligible homeowners who have resolved a temporary hardship and have resumed their monthly contractual payments but cannot afford either a mortgage reinstatement or repayment plan to bring the mortgage loan current.

Options regarding selling your home

If you face the possibility of selling your home, ask yourself the following before starting the process:

  • Are you prepared to sell your home?
  • Are you unable to recover from a situation that caused you to fall behind on your mortgage payments?
  • Are you unable to afford your regular monthly payment and have no means to catch up on delinquent payments?

Check out this short video to see how selling your home could help you avoid a foreclosure, protect your credit score and preserve your equity. If you decide to sell your home, consider the options below.

Pre-foreclosure sale

If you’re unable to make your mortgage payments and staying in your home is no longer possible, you have the option to sell the home, pay the mortgage in full and take advantage of any equity you’ve built. 

This option may work for you if:

  • You can't afford your regular monthly payment and expenses.
  • You’re interested in selling your home, which is worth more than you owe.

Short sale

In cases where the value of the property won’t cover the amount of the mortgage, a short sale may be an option. A short sale occurs when the lender agrees to discount the loan balance due to hardship and allows you to sell the property at fair market value. Upon completion of the short sale, you may even receive relocation assistance.

This option may work for you if:

  • You can't afford your regular monthly payment and expenses.
  • You are interested in selling your home, which is worth less than you owe.

Deed in lieu of foreclosure

This option allows you to deed your home back to your lender or investor instead of facing foreclosure. If the property is free of liens or title restrictions, you may receive relocation assistance after completing a deed in lieu of foreclosure. To be eligible, the property must be considered safe, left in good condition and ready for sale, clear of all personal belongings and reasonably clean upon your departure.

This option may work for you if:

  • You can’t afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don’t have substantial funds left at the end of the month.

Contact us

As always, we’re happy to work with you over the phone. However, we encourage you to take advantage of the online mortgage assistance process.

  • To talk to a loan specialist about delinquent payments, call Default Counseling at 800-365-7900, Monday through Friday, 7:00 a.m. to 8:00 p.m. (CT) and Saturday, 8:00 a.m. to 2:00 p.m. (CT).
  • For free or low-cost general advice about buying a home, renting, default or avoiding foreclosure, contact a housing counselor at the U.S. Department of Housing and Urban Development (HUD) at 877-588-0598.

Other resources

If you are seeking additional information on the services and resources available to you, please refer to the CFPB Housing Portal.

Our complaint process

If you have a complaint about our payment assistance programs or our foreclosure process, please direct your complaint, along with the name of each borrower and the loan number, to U.S. Bank Complaints, PO Box 211529, Eagan, MN 55121.

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Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rate and program terms are subject to change without notice. Mortgage, Home Equity and Credit products are offered through U.S. Bank National Association. Deposit products are offered through U.S. Bank National Association. Member FDIC.

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  1. Digital financial services benchmarking firm Keynova Group ranked U.S. Bank #1 for mobile banking apps in its Q3 2023 Mobile Banker Scorecard.

  2. The 2021 Kiplinger Best Financial Customer Service rankings gave U.S. Bank the highest score among mortgage lenders in its survey for best mortgage digital capabilities.

  3. In Business Insider Intelligence's fourth annual US Mobile Banking Competitive Edge Study in 2020, the U.S. Bank Mobile App was ranked No. 1 in customer service features.

  4. In its 2021 Mobile Deposit Benchmark report, Cornerstone Advisors rated the U.S. Bank Mobile App check deposit feature as number one in the industry for customer experience based on factors including deposit limits, error prevention, real-time status updates, auto-capture functionality and more. 

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