COVID-19 ASSISTANCE

If you’ve been affected by COVID-19 and are having trouble managing your U.S. Bank mortgage account, we have solutions that could help.

If you are unable to make your next payment or have already missed a payment:

  • We are offering several customer assistance programs that may allow you to suspend mortgage payments for 90 days.
  • If you are enrolled in this program, you will not be charged any late fees and your accounts will not be reported as delinquent during that time.
  • If, after the initial 90 days, your hardship has still not been resolved, we will continue to work with you.
  • If you are unable to pay the suspended installments in full, options such as extending the assistance plan, repayment plans, or a loan modification may be available to you.
  • To request assistance online:
    • If you have a U.S. Bank online account, log in to your account, then click the Mortgage assistance button on your mortgage dashboard.
    • If you do not have a U.S. Bank online account, please visit mortgage.usbank.com.
  • If you need to move forward with requesting assistance, please call (888) 287-7817 and press option #2, we are doing our best to answer your calls, but wait times may be long.

If you’re able to make your current payment, but have longer-term concerns:

  • We are experiencing very high call volumes. We encourage you to hold on contacting us prior to your due date to help allow us to serve customers with immediate needs.

Contact us

Call 800-365-7900, Monday through Friday from 8 a.m. to 5 p.m. CT and Saturday from 9 a.m. to 2 p.m. CT. When you call, be prepared to provide:

  • A brief explanation of your situation.
  • A detailed list of your household expenses.
  • Proof of household income (recent pay stubs, tax returns or profit-and-loss statements).

Determine your repayment options online

To build a repayment plan that's right for you, please visit U.S. Bank Mortgage Help.

  • To talk to a loan specialist about delinquent payments: Call Default Counseling at 800-365-7900.
  • For free or low-cost general advice about buying a home, renting, default or avoiding foreclosure: Contact a housing counselor at the U.S. Department of Housing and Urban Development (HUD) at 800-569-4287.

Options for retaining your home

We offer several options that could help you retain your home. To determine which might best suit your needs, please review the following:

Repayment plan

A repayment plan allows you to pay your regular monthly payment plus additional funds applied to past-due amounts. Payments are distributed over an agreed-upon period of time.

This option may work for you if:

  • You can afford your regular monthly payments and other expenses.
  • You have surplus funds at the end of the month.

Hardship loan modification

This option allows you to roll interest and escrow shortage from delinquent payments into the existing loan. You may qualify for an interest-rate reduction to have the term of the loan extended.

This option may work for you if:

  • You can afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don't have substantial funds left at the end of the month.

Options regarding selling your home

If you face the possibility of selling your home, ask yourself the following before starting the process:

  • Are you prepared to sell your home?
  • Are you unable to recover from a situation that caused you to fall behind on your mortgage payments?
  • Are you unable to afford your regular monthly payment and have no means to catch up on delinquent payments?

If you decide to sell your home, consider the following options.

Short sale

In a short sale, the lender agrees to discount the loan balance due to hardship. The home is sold but proceeds fall short of the balance owed.

This option may work for you if:

  • You can't afford your regular monthly payment and expenses.
  • You are interested in selling your home, which is worth less than you owe.

Deed in lieu of foreclosure

This option allows you to deed your home back to your lender or investor instead of facing foreclosure.

This option may work for you if:

  • You can't afford your regular monthly payment or a slight increase in your payment, plus other monthly expenses.
  • You don't have substantial funds left at the end of the month.

Our complaint process

If you have a complaint about our loss mitigation foreclosure alternatives process or our foreclosure process, please direct your complaint, along with the name of each borrower and the loan number, to U.S. Bank Complaints, PO Box 211529, Eagan, MN 55121.