Updated: February 2022

U.S. Bank is dedicated to doing the right thing. The information on this page provides details on how we respond to and implement processes to uphold applicable state laws. The laws on this page give individuals certain rights regarding the personal information that U.S. Bank or our affiliates have collected from or about them.

The information on this page complements the notices and disclosures regarding your rights under federal laws and regulations (e.g., the Gramm-Leach-Bliley Act). For more information, please visit usbank.com/privacy

Applicable state laws

California Resident Privacy Notice

Last updated: February 2022

This Privacy Notice for California Residents (this “Notice”) supplements the information contained in U.S. Bank’s Online Privacy and Security Policy and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”).

Please note that certain exemptions apply to your rights and U.S. Bank’s obligations pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”). These rights may not apply in certain situations depending on your relationship with U.S. Bank and U.S. Bank’s other legal obligations, and as otherwise provided for in the CCPA.

We adopt this Notice to comply with the CCPA and any terms defined in the CCPA have the same meaning when used in this Notice. Further, any terms defined in the Online Privacy and Security Policy have the same meaning when used in this Notice.

We may, from time to time, make changes to this Notice at our discretion and at any time. If we do make changes to the Notice, we will let you know by posting the revised Notice with a new “Last Updated” date” posted at the top of the Notice. Any changes to this Notice will become effective when posted unless indicated otherwise.

 

Personal information we collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“Personal Information”). In particular, we may have collected the following categories of personal information from our consumers within the last twelve (12) months:

  • Identifiers: Real name, address, telephone number, cookies, device identifier, pixel tags, email address, IP addresses, Social Security number, account name and other similar identifiers
  • Account information: Account number and balances, payment card details including credit and debit card numbers
  • Protected classification information: Gender, ethnicity, national origin, veteran or military status and others
  • Internet or electronic activity: Browsing history, search history, information on your interaction with a website, application or advertisements
  • Geolocation: Physical location or movements
  • Audio and video information: Audio, electronic or similar information such as call recordings
  • Professional or employment information: Current or past job history
  • Biometric information: Fingerprints, faceprints, voiceprints and behavioral patterns
  • Inferences we draw based on this information: Inferences drawn from any of the information identified above to create a profile about you reflecting preferences, characteristics, attitudes and or similar trends

Where we collect your personal information from

We will collect the Personal Information described above from one or more of the following sources:

  • Directly from you or about you when you provide this information to us, when you request information, apply for products or services from us, use our Websites or Applications, respond to surveys, contact customer support or otherwise interact with us
  • From other online and offline sources, such as public databases, social media platforms and other third parties
  • Vendors who provide services on our behalf
  • Our affiliates

Use of personal information

We may use or disclose information that we collect for one or more of the following business purposes, among other things:

  • Provide you with, or evaluate your eligibility for, products and services that you request from us.
  • Communicate with you about your accounts or transactions with us.
  • Send you important information regarding our products and services, changes to this Notice and/or other similar administrative information.
  • Allow you to participate in surveys, sweepstakes, contests and similar. promotions, and to administer such promotions (note that these promotions may contain additional disclosures regarding our collection and/or use of your information).
  • Consistent with local law, required disclosures, and choices and controls that may be available to you:

    • Send you offers and promotions for our products and services, or products and services that may be of interest to you
    • Personalize content and experiences on our Services;
    • Verify your identity and/or location (or the identity or location of your authorized representative) for security, fraud prevention and other risk control purposes; and
    • Provide you with advertising based on your activity on our Services and on third-party websites and applications. For additional information regarding our use of your information for personalization and tracking, please refer to the Online Tracking and Advertising section of the Online Privacy and Security Policy.
  • Optimize or improve our products and services.
  • Detect, investigate and prevent activities that may violate our policies or be illegal.
  • Comply with our legal and regulatory obligations.
  • Enforce our terms and conditions and otherwise protect our rights and operations.

Sharing personal information

In the preceding 12 months, we may have disclosed your information with certain third parties for a business purpose. The categories of information that may have been disclosed are:

  • Identifiers
  • Account information
  • Protected classification information
  • Internet or electronic activity
  • Geolocation
  • Audio and video information
  • Professional or employment information
  • Biometric information

We disclose your personal information for a business purpose to the following categories of third parties:

  • Our affiliates
  • Service providers
  • Third parties to whom you authorize us, directly or indirectly, to disclose your personal information in connection with products or services we provide to you
  • Government or regulatory authorities

Sharing or selling your information

If you are a customer of U.S. Bank, we provided our consumer privacy notice to you stating that we may share your personal information with service providers to help us provide financial services. You can find the notice at usbank.com/privacy. We may also share your personal information with affinity partners based on the financial product you have and the accompanying notice. For general website users, we may share your IP address with our advertising partners, for analytics purposes, and to deliver personalized advertisements. We have entered into service provider agreements with those advertising partners under the CCPA.

We do not sell your personal information to other parties for them to use for their own purposes. Any personal information that we provide to other parties is subject to restrictions on use contained in written contracts or agreements or industry practice

 

Your rights and choices

This section describes your CCPA rights and explains how to exercise those rights.

 

Right to know

You may request to be informed of the categories of information that we have collected on you within the last 12 months. We will respond with:

  • The categories of the personal information we collected
  • The categories of sources of personal information we collected
  • The business or commercial purpose for collecting the information.
  • The categories of third parties with whom we have shared the information
  • The categories of personal information that each recipient received
  • The specific pieces of personal information we collected about you
Right to request deletion

You can request deletion of data. We generally collect and retain only the information that we need to meet legal and regulatory requirements, maintain your accounts and serve your financial needs. As a result, we may not be able to delete information due to a legal or operational need to retain it.

 

How to make a request

To submit a request:

  • Please complete the Personal Information Request Form. This form allows you to request the details of the personal information that U.S. Bank has about you and to request deletion of that information. Once received, U.S. Bank must use reasonable methods to verify the identity of the requestor before responding. If we cannot verify the requestor, we will either deny the request or ask for additional identifying information. U.S. Bank will respond within 45 days of the request unless additional time is required.
  • If you are a U.S. Bank customer, you can log in to online banking. You can locate the “Request for personal information” link within the Self service area under Customer service.
  • Or call us at 1-800-473-6372.
Requests by authorized agents

In addition to you, the following persons can make a verifiable consumer request about your personal information:

  • A person designated in writing as your authorized agent
  • A person registered with the California Secretary of State to act on your behalf
  • A person to whom you have provided power of attorney per California Probate Code sections 4000 to 4465
Nondiscrimination

You have the right to exercise your access, deletion and other rights without discriminatory treatment for exercising those rights. We will not:

  • Deny access to or use of products or services.
  • Charge different prices or rates for products or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide a different level or quality of products or services.

Contact information

If you have any questions or comments about this Notice or our privacy practices generally, we encourage you to contact our customer service department by calling 800-USBANKS (800-872-2657).

2021 CCPA Annual Report

The 2021 CCPA Annual Report graph outlines the number of requests to know, delete or opt out, the business has received, complied with and denied.

The 2020 CCPA Annual Report graph outlines the number of requests to know, delete or opt-out, the business has received, complied with and denied.

Right to know

Right to request deletion

Right to opt out

Total

Total requests received

194

118

N/A

312

Total requests fulfilled

183

107

N/A

290

Total requests denied/not fulfilled

11

11

N/A

22

Average number of days to respond

15.23

15.43

N/A

15.30

Other states

As other states implement similar legislation or regulations, we will update this page accordingly.
 

Accessibility

If you need this information in an alternate accessible format, call us at 800-USBANKS (800-872-2657). We accept relay calls. Please see our Accessibility at U.S. Bank page for more information.