Updated: June 30, 2021

U.S. Bank is dedicated to doing the right thing. The information on this page provides details on how we respond to and implement processes to uphold applicable state laws. The laws on this page give individuals certain rights regarding the personal information that U.S. Bank or our affiliates have collected from or about them.

The information on this page complements the notices and disclosures regarding your rights under federal laws and regulations (e.g., the Gramm-Leach-Bliley Act). For more information, please visit usbank.com/privacy

Applicable state laws


The California Consumer Privacy Act (CCPA) requires that we categorize the customer information we collect. Personal information that we collect could fall within the below categories:

  • Identifiers (e.g., contact information and cookies)
  • Account information
  • Protected classification information (e.g., gender and ethnicity)
  • Internet or electronic activity
  • Geolocation
  • Audio and video information
  • Professional or employment information
  • Biometric information
  • Inferences we draw based on this information

Right to know

California residents may request to be informed of the categories of information that we have collected on them within the last 12 months. We will respond with:

  • The categories of the personal information.
  • The sources of the personal information.
  • The purpose of the collected information.
  • The categories of third parties with whom we have shared the information.

Right to request deletion

California residents can request deletion of data. We generally collect and retain only the information that we need to meet legal and regulatory requirements, maintain your accounts and serve your financial needs. As a result, we may not be able to delete information due to a legal or operational need to retain it.

Exercising your rights

To submit a request, if you’re an existing U.S. Bank customer, please log in to Online Banking. You can locate the “Request for personal information” link within the Self Service area under Customer Service.

Otherwise please complete the Personal Information Request Form. This form allows you to request the details of the personal information that U.S. Bank has about you and to request deletion of that information. To minimize the possibility that information is accessed improperly, U.S. Bank must use reasonable methods to verify the identity of the requestor before responding. If we cannot verify the requestor, we will either deny the request or ask for additional identifying information. U.S. Bank will respond within 45 days of the request unless additional time is required.

2020 CCPA Annual Report

The 2020 CCPA Annual Report graph outlines the number of requests to know, delete or opt-out, the business has received, complied with and denied.

Right to know

Right to request deletion

Right to opt out


Total Requests Received





Total Requests Fulfilled





Total Requests Denied/Not Fulfilled





Average Number of Days to Respond





Other states

As other states implement similar legislation or regulations, we will update this page accordingly.

Sharing or selling your information

If you are a customer of U. S. Bank, we provided our consumer privacy notice to you stating that we may share your personal information with service providers to help us provide financial services. You can find the notice at usbank.com/privacy. We may also share your personal information with affinity partners based on the financial product you have and the accompanying notice.

We do not sell your personal information to other parties for them to use for their own purposes. Any personal information that we provide to other parties is subject to restrictions on use contained in written contracts or agreements or industry practice.


If you need this information in an alternative accessible format, you may contact our Accessibility Banking Coordinator as described on our Accessibility Banking page.