Checking and savings customer service

Your checking and savings questions, answered

Set up checking and savings.

Review our checking accounts and savings accounts to find the one that's right for you. Once you're ready follow these steps to start your application.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Products & Services from the top of the page, then choose Checking & Savings.
  2. Select Checking accounts or Savings accounts. From here you can compare account types and learn more details.
  3. Once you’ve decided on the product you’d like to apply for, select Apply now to begin the application process.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

  1. Select the Menu icon located in the upper left corner, then select Shop cards, loans & more
  2. Select Checking accounts or Savings Accounts. From here you can compare account types and learn more details.
  3. Once you've decided on the product you'd like to apply for, select Apply now to begin the application process. 

Direct deposit is an easy, worry-free way to have automatic deposits electronically sent to your U.S. Bank checking or savings account. 

Online banking steps:

To get started, log in to online banking and follow these steps:

  1. Obtain your account and routing number. Be aware, the routing/transit number on the bottom of a deposit ticket isn't valid.
  2. Print our direct deposit form and provide the following information:
    • Your U.S. Bank routing and account numbers
    • The account type
    • Your first and last name, and SSN (if your employer requires it)
    • Your signature, the date, and your phone number
  3. Payroll checks: Give the completed form to your payroll department and let them know you’d like to have your payroll check deposited into this account. Your employer may require a voided check. You can either place an order for checks, or contact your local branch for assistance. 
  4. Social Security checks: Give the completed form to your local U.S. Bank branch or Social Security Administration office, and let them know you'd like to have your Social Security deposited into this account. You can also visit GoDirect.gov to sign up online or call Go Direct at 800-333-1795. You'll need your SSN, as well as the account and routing number. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

Note: The option to create your personalized direct deposit form is only available on the U.S. Bank Mobile App. This option is not available on online banking.

If you'd like a personalized direct deposit form, follow the steps below to obtain one.  

  1. Select the account you'd like to have your funds deposited into.
  2. Choose the account menu on the left (three vertical dots) and select Account Options.
  3. Scroll and choose Get Direct Deposit Doc.
  4. Select Show Direct Deposit PDF. Personalized direct deposit forms are automatically filled out with your account details, including a check with your personal information on it.
  5. Payroll checks: Give the completed form to your payroll department and let them know you’d like to have your payroll check deposited into this account. Your employer may require a voided check. You can either place an order for checks, or contact your local branch for assistance. 
  6. Social Security checks: Give the completed form to your local U.S. Bank branch or Social Security Administration office, and let them know you'd like to have your Social Security deposited into this account. You can also visit GoDirect.gov to sign up online or call Go Direct at 800-333-1795. You'll need your SSN, as well as the account and routing number.

We offer a variety of alerts you can add to your accounts. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select My alerts from the Customer Service tab located at the top, then Account Alerts.
  2. Choose the account you'd like to receive alerts for and select Add alerts.
  3. Select Add next to the one you’d like to add, choose where to send it, then select Save.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the main menu, select Notifications, then Accounts.
  2. Choose the account you'd like to receive alerts for, then select the one you want to add.
  3. Toggle the Allow notification button to turn it on or off.
  4. Enter the requested details, when applicable, then toggle the buttons to choose your delivery options to complete the set up.

Additional information:

Since accounts can have multiple alerts, repeat the steps above to add more.

Upon enrollment in online and mobile banking, we'll suggest some alerts for your accounts. Enroll in all of them with one click or remove those that don't interest you.

For trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U.S. Bank Wealth Management or for U.S. Bancorp Investments accounts, you’ll need to manage your alerts on our desktop site.

You can change your name on your account by contacting a local U.S. Bank branch or call 24-Hour Banking at 800-872-2657. You'll need an updated government issued ID and legal name change documents to complete the process, such as a marriage certificate or divorce decree.

Learn more about Quicken financial management software and how to connect your U.S. Bank account to the tool.

Manage checking and savings.

We make viewing the last 18 months' worth of transactions easy and convenient. Right below the account's details you'll find: 

  • Pending and completed transactions, with descriptions and amounts.
  • Account balance after deducting transactions.

Online banking steps:

To get started, log in to online banking and follow the below steps:

From the dashboard select My accounts then Choose an account. Select the desired account and your transaction history will appear. Use the directional arrows to move the pages forward and backward.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App

From the main page, choose the account you wish to see transactions for. Use the directional arrows to move the pages forward and backward.

Additional information:

To obtain transaction history older than 18 months:

  • Use the Advanced search to enter a date range that encompasses the transaction(s) you'd like to view.
  • View your monthly statements. 

If you have any questions or need assistance, call us at 800-USBANKS (872-2657). We accept relay calls. 

Follow the steps below to see your full account and routing number:

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select My Accounts at the top of the page, then choose the account you'd like to view. 
  2. The last four digits of your account number and the full routing number will display in the Overview section. Select Show to view the full account number.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose the account you'd like to view, then select Account options. 
  2. Select View account information, then Account number. Your account and routing number will be displayed in a pop-up window.

Additional information:

  • Alternatively, your routing number is located on the bottom of your checks. It's the first set of nine numbers, on the left, and starts with a "0", "1", "2", or "3".
  • Routing numbers are determined by where your deposit account was opened, not where you currently reside. Learn more about bank routing numbers by visiting our Routing Numbers page.

If you have any questions, call us at 800-USBANKS (872-2657). We accept relay calls.
Note: Our representatives cannot provide your account number over the phone. This is to protect your personal information against fraud. 

When you're ready to order more checks or deposit slips (i.e. deposit tickets), just follow these steps:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. From the menu at the top of the screen, choose Customer Service, then Self Service.
  2. Select Order Checks or Review an Order in the Deposit Accounts & Debit/ATM Cards section.
  3. Select the account you're ordering for, then Continue. This will take you to our partner site managed by Deluxe.
  4. Select Personal Products from the menu bar, then choose checks or deposit tickets.
  5. Choose from the available options provided.
  6. Select Confirm and Next to review your order, then Confirm and Checkout to continue.
  7. Scroll down and select Place Your Order.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

  1. Select the account you're ordering for, then choose Account options.
  2. Select Order checks, choose the account, then scroll down and select Begin order. This will take you to our partner site managed by Deluxe.
  3. Select Personal Products from the menu, then choose checks or deposit tickets.
  4. Choose from the available options provided.
  5. Select Confirm and Next to review your order, then Confirm and Checkout to continue.
  6. Scroll down and select Place Your Order.

Additional information:

We recommend each time you get to a confirmation page, review all the information before you select "Confirm". Items to review include:

  • Personal information laid out on the check
  • The check design or deposit slip selected
  • Shipping address
  • Payment information and cost

You can also order by phone by calling Deluxe at 877-838-5287 or visit any U.S. Bank branch .

There are a few things to consider before you place a stop payment on a check:

  • Payments already in process or completed can't be stopped.
  • To stop a scheduled payment, you'll need to submit your request at least three (3) business days before the scheduled payment date. 
  • You can reach us anytime at 800-872-2657.

If you'd like to proceed with placing the stop payment, follow these steps to get started:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. From the top of the page, select Customer Service then Self Service.
  2. Under the deposit account menu, select Request a stop payment.
  3. Select I used a paper check, then Continue.
    • If you select I used my debit card or account number, you’ll be directed to call us to place the stop payment.
    • If you select I used my bill pay atusbank.com, you’ll be directed to the bill pay screen to cancel the payment. If you’re unable to cancel the payment online, please contact us for assistance.
  4. Choose Single check or Series of checks, enter the check information, then select Continue.
    • If you attempt to place a stop payment on a check that’s already cleared, you’ll receive a message the stop can’t be placed. You’ll have the option to stop another payment or to view your accounts.
  5. Review the stop payment details, then select Agree & submit.  A confirmation page will display when the stop payment has been successfully placed.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the Menu in the upper left corner and choose Help and services.
  2. Select Request a stop payment within the Account services section.
  3. Choose how you made the payment and select Continue
  4. Enter the check information and select Continue. (There may be a fee to place your stop payment request.) 
    • If you attempt to place a stop payment on a check that’s already cleared, you’ll receive a message the stop can’t be placed. You’ll have the option to stop another payment or to view your accounts.
  5. A confirmation page will display when the stop payment has been successfully placed.

Wiring money just got easier with new digital wire transfers. When you’re ready, choose the experience that best suits your needs.

Online banking steps:

To get started, log in to online banking and follow these steps:

  1. From the top of the page, select Transfers, External Transfers then choose Send a wire.
  2. Choose the account information to pay from, enter the amount and check the date. If you want to change it, select a different day. Once complete, select Continue.  
  3. Enter the recipient's information, then select Continue.
  4. Add the routing and account number, then select Continue.
  5. Review the information. If you agree, select the checkbox next to I agree to the Wire Transfer Authorization, then select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu, select Transfer, deposit & pay, choose External Transfers, then select Send a wire transfer.
  2. Choose the account to pay from, enter the amount and check the date. If you want to change it, select a different day. Once complete, select Continue.
  3. Enter the recipient’s information, routing and account number, then select Continue.
  4. Review the information. If you agree, select the checkbox next to I agree to the Wire Transfer Authorization, then select Submit.

Additional information:

  • Try our Send a wire transfer tutorial to preview how it works.
  • Troubleshooting tip: If the digital wire transfer option isn't available on your U.S. Bank Mobile App, try uninstalling, then reinstalling it. 
  • If you have any questions, call us at 800-USBANKS (872-2657). We accept relay calls.

This feature is for domestic wire transfers only. International wire transfers must be completed at a U.S. Bank branch. We encourage you to make an appointment to allow time for questions and processing.

  • Logged into the mobile app? Select Make an appointment on your dashboard.
  • Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
  • Not logged in? Visit usbank.com, then select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment.

We want to make it easy for you to view copies of your checks and deposit slips. Just follow the applicable process below:

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select My accounts at the top of the page. Then select the account associated with the check or deposit slip you're looking for. 
  2. On the left side of the page, select Find past checks and deposit slip images.
  3. Choose the image type (i.e., check or deposit slip).
  4. Enter the date the item posted to your account, and the check number or amount, if desired.
  5. Select Search. To open the image, select the line item.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu, select Statements & Docs, then eStatements
  2. Within the Statement Options section, select Past Check or Deposit Slip Images.
  3. Select your account from the drop-down menu and choose the image type (i.e., check or deposit slip).
  4. Enter the date the item posted to your account, and the check number or amount, if desired.
  5. Select Search. To open the image, select the line item.

Additional information:

Mobile check deposit items are not available to view.
When a deposit is made at a branch, only the deposit slip image is available, not the deposit item itself.

If you don't find the images you need, call us at 800-USBANKS (872-2657). We accept relay calls.

Manage your debit card.

We make it easy to activate your card. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Customer Service from the top menu bar and then select Self Service.
  2. Select Activate Debit/ATM Card under the Debit Card & ATM Card section.
  3. Input the card information and follow the prompts to complete the activation.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the main menu select Manage cards.
  2. Select the card requiring activation.
  3. Select Activate Card. If you have multiple cards awaiting activation, choose the one you'd like to activate and select Continue.
  4. Provide your card information and last four digits of your SSN, then select Activate.

Additional information:

Your Personal Identification Number for your debit card (PIN) arrives separately for your security. It can also be activated by making a deposit or withdrawal at any U.S. Bank ATM. If you'd like to call to activate your card. contact us at 800-236-3838.

You can easily change your four-digit ATM or debit card PIN, just follow the steps below. Please bear in mind, if you have not registered a cellular device, you need to enter your current PIN before you can select a new PIN.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. From the top of the page, select Customer Service, then Self Service.
  2. Look for the Debit Card & ATM Card section on the left side of the page and choose Reset Debit or ATM card PIN.
  3. Choose the card you'd like to reset and select Continue.
  4. Verify your identity by completing step up authentication.
  5. Enter your desired PIN, then select Save PIN.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

  1. Select the menu in the top left corner of the page, then select Manage Cards
  2. Choose the card you'd like to reset.
  3. Select Reset PIN.
  4. Verify your identity by completing additional authentication.
  5. Enter your desired PIN and select Save PIN. 

Additional information:

If you don't have a mobile number on file and do not know your current PIN, we won't be able to verify you. We can still help, contact us at 800-USBANKS (872-2657) and speak to a representative to request a PIN mailer. A PIN mailer is a system generated number. Representatives can't set a specific PIN for you. Once you receive the mailer, you can follow the steps above to reset your PIN to a new number. We accept relay calls. 

There are times when we need to lock our card, like when it’s lost at home or if it’s left at a gas station. Choose the best option below to get started.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select My Accounts at the top of the page, then select the checking account your debit card is linked to.
  2. Select Account security on the left, then Lock or unlock card.
  3. Select Lock card or Unlock card to complete the action. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the main menu in the upper left corner, select Manage cards.
  2. Choose the card you'd like and select Lock or unlock card.
  3. Select the toggle next to This card is unlocked or This card is locked, then select Done

For your protection, we require you to complete additional authentication to unlock your card. (e.g., one-time passcode or visual pattern).

We want to make it easy to order a new credit card. Follow the applicable process below.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Customer service from the top of the page, then choose Self service.
  2. Within the Credit cards, charge cards, and Personal Lines section, select Order a new card, then choose the reason for the card replacement.
  3. If you have more than one card holder, choose who needs a new card, then select Continue. 
  4. Choose the shipping method and review the address. Then select Continue.
  5. Review your order details. If everything's correct, select Submit order.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
  1. Open the main menu, choose Manage cards, then select the credit card to replace.
  2. Select Order a new card within the Control section, then choose the reason for the card replacement.
    • You may have to scroll down to find the Control section.
  3. If you have more than one card holder, choose who needs a new card, then select Continue. 
  4. Choose the shipping method and review the address, then select Next.
  5. Review your order details. If everything's correct, select Submit. 

Additional information:

Before submitting your card order, ensure the shipping address is correct.
When a replacement card is ordered, the card number may change.

  • To ship to a different address or ensure the card number stays the same, call us at 800-285-8585. Don’t proceed to place a mobile or online order.

There may be a fee for selecting an expedited shipping method. 

Correctly filing your case is important and we appreciate you taking the time to answer questions. To file a dispute claim for an unauthorized charge, call us at 800-872-2657. We're open 24/7.

Please be aware, there's not an option to start a dispute claim using our automated phone system. To reach a representative, at the start of the call, don't enter any information or press any keys. The system will ask you three times to enter information. After the third time, remain on the line and it will automatically route your call to the next available representative.

​​​​​​​If you need to contact us in writing regarding your dispute claim, please send correspondence to:
Cardmember Service
PO Box 6335
Fargo, ND 58125-6335

 

If your card is missing, we can help you close and replace it. Choose the best option below to get started.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select My accounts at the top of the page, then choose the account associated with the lost or stolen card.
  2. Choose Account security on the left side of the screen, then select Report lost or stolen card.
  3. We’ll explain what to expect for the process. When you’re ready, select Continue.
  4. Review the recent transactions and select Yes or No if the transactions are valid or not.
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Submit

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the account associated with the lost or stolen card, then choose Account options below your account balance.
  2. Select Manage card, then choose Report card lost or stolen.
  3. We’ll explain what to expect for the process. When you’re ready, select Continue.
  4. Review the recent transactions and select Yes or No if the transactions are valid or not. Then select Next.
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Report card lost or stolen.

Additional information:

  • You also have the option to lock your card so it gives you time to look for your lost card. 
  • If you see any transactions you don't recognize, call us right away at *1-866-821-8411.
  • If you don’t see multiple delivery options available, don’t be concerned. Some credit cards only offer one form of delivery. 
  • If the card needs to be delivered to a different address, you’ll need to complete this request by phone. Please call us at *1-800-285-8585 and we can assist.

*We accept relay calls.

Online banking steps:

You can add, edit or delete your travel notification by logging into online banking and following these steps:

  1. Select Customer Service, then Self Service.
  2. Look for the Travel Information section at the bottom of the page, then select Travel Notification.
  3. Select Add a trip or if there's a previously entered notification you want to modify, select Edit trip or Delete trip.
  4. Enter your trip details, then select Save.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the Menu icon in the upper left corner, then select Manage cards.
  2. Select the card you'll be traveling with, then Travel notification.
  3. Select Add trip, or if there's a previously entered notification you want to modify, select Update trip or Delete trip.
  4. Enter your trip details, then select Add or Done, depending on the option chosen in step three.

Additional information:

  • Multiple trips can be added as long as the dates on each trip do not overlap.
  • If traveling both domestic and international, add two separate trips and make sure the date ranges do not overlap.

Please be aware transactions in the following countries cannot be approved due to current sanctions:

  • Cuba
  • Iran
  • Syria
  • North Korea
  • Crimea Region of Ukraine

Travel notifications can't be added more than 90 days before your travel date. If you have any questions, please call us. 

  • Consumer credit cards: 800-285-8585
  • Business credit cards: 866-485-4545

We accept relay calls.