If your debit card is missing or compromised, there are a few ways we can help.

• Report your debit card as lost or stolen using digital banking (follow the steps below).
• Use our automated phone system to report your debit card as lost or stolen.
• Lock your debit card while you look for it.

Review our More information section below for additional details.

To report your debit card as lost or stolen using online banking

1. Select Accounts at the top of the page, then choose Manage cards. 
2. Select Lost or stolen card within the Protect section.
3. Choose whether your card was lost, stolen, or never received.
4. Choose the card you'd like to close and replace, then select Continue.
5. We'll lock your card; choose Continue.
6. Enter the date your card went missing and select Continue.
7. Next review the recent transactions. Choose:
   • Yes, continue if the transactions are yours.
   • No, I don't if you don't recognize them. You'll be directed to call the number on your screen to start a fraud case. 
8. Choose to keep the same PIN or not and select Continue.
   Note: If you choose to change your PIN, we’ll mail you a new one. Once it’s received, you can change it to whatever you’d like.
9. Select the image you want on your card. You can choose a new card design or keep the existing one. Then select Continue.
10. Confirm your shipping details and select Continue if everything looks right. 
11. Review the order details. If it's correct, select Replace card. 

To report your debit card as lost or stolen using the U.S. Bank Mobile App

1. Open the main menu, choose Manage cards, then select the debit card to replace.
2. Choose Report card lost or stolen within the Protect section.
3. Select whether your card was lost, stolen, or never received.
4. Choose the card you'd like to close and replace, then select Continue.
5. We'll lock your card; select Continue.
6. Enter the date your card went missing and select Continue.
7. Next review the recent transactions. Choose:
   • Yes, continue if the transactions are yours.
   • No, I don't if you don't recognize them. You'll be directed to call the number on your screen to start a fraud case. 
8. Choose to keep the same PIN or not and select Continue.
   Note: If you choose to change your PIN, we’ll mail you a new one. Once it’s received, you can change it to whatever you’d like.
9. Select the image you want on your card. You can choose a new card design or keep the existing one. Then select Continue.
10. Confirm your shipping details and select Continue if everything looks right. 
11. Review the order details. If it's correct, select Replace card.  

More information

• To ship to a different address or if you like assistance by phone, please call us at 800-USBANKS (872-2657). We accept relay calls.
• You can report your debit card as lost or stolen without talking to a banker. Just call the number above and use our automated system.
• While waiting for your new card to arrive, you can view the card number, expiration date, and three-digit security code.
• Debit cards can also be added to your mobile wallet. Then you can use your smartphone to make contactless purchases. 

Related articles

• How do I use your automated phone system to get a replacement debit card?
• How do I find my debit card number and details?
• How do I add a debit card to my digital wallet?
• How do I lock or unlock my debit card?
• How do I select or change my ATM or debit card PIN?

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.