KNOWLEDGE BASE

How do I report my debit card as lost or stolen?

If your card is lost or stolen, here's what you can do:

  • Report the card as lost or stolen through online or mobile banking. If the card is no longer in your possession, follow the numbered steps below to cancel the card number and replace it with a new one. There's no need to wait for a banker, and we'll send it to the address on file.
  • Temporarily lock the card through online or mobile banking. You can lock it through digital banking so you can keep searching, while your account is secure. If you find the card, the lock can easily be removed, all without waiting on the phone.
    See also: How do I lock or unlock my debit card?
  • Call and speak with a banker at 800-USBANKS (872-2657). We'll cancel the card number and replace it with a new one.
    • Let the banker know if you want the card sent to the address on file, or if it should be sent to an alternate address. 
    • To protect you from potential fraud, shipping to an alternate address cannot be completed through digital banking. 

Online banking

For the best online experience, we recommend logging in at usbank.com.

  1. Select Customer service at the top of the page, then choose Self service.
  2. Choose Report card as lost or stolen in the Deposit accounts & Debit ATM Cards section.
  3. Review your recent transactions.
    • If you've seen suspicious activity, don't proceed further; call us right away*. 
    • If there's no suspicious activity, select Report lost card.
  4. Verify the correct card was selected by checking the last four digits of the card number shown. 
    • If you don't want to close the card, you can temporarily lock it. If you choose to do this, you'll be taken to the page to do so.
    • If you want to close the card, select Continue.
  5. Tell us when it went missing and if you need a new PIN, then select Continue.
    • To keep the current PIN, select Yes.
    • To change it right away, select No. I'll reset it now.
    • To have one mailed select No. Mail a new one to me.
  6. Verify the delivery address and time frame, then select Continue.
    • If it needs to be sent to a different address, please call* and speak with a banker.
    • Standard delivery is three to seven business days. If you need it sooner, select Need it faster? to choose a different delivery method.
  7. Review the request. When ready, select Submit.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the Main menu and select Manage cards.
  2. Choose the debit card, then select Report card lost or stolen in the Protect section.
  3. Select the applicable choice to tell us if the card was lost or stolen, or if you didn't get the card at all. Then select Next.
  4. Review recent activity, then select Next.
    • Choose Yes there's nothing suspicious.
    • Choose No call us* right away* if there's suspicious transactions.
  5. Tell us when it went missing and if you need a new PIN, then select Next.
    • My PIN is safe - Select this to keep the PIN the same.
    • My PIN was compromised - When selecting this, you'll be prompted to change it right away or have a new one mailed to you. 
  6. Verify the delivery address and time frame, then select Next.
    • If it needs to be sent to a different address, please call* and speak with a banker.
    • Standard delivery is three to seven business days. If you need it sooner, select Need it faster? to choose a different delivery method.
  7. Review the request. When ready, select Submit.

Additional information

*800-USBANKS (872-2657). We accept relay calls.

Once the card number is shut down, you may be able to view your card virtually. See also: How do I find my debit card number (virtual card)?