KNOWLEDGE BASE

How do I report my debit card as lost or stolen?

If your card is lost or stolen, here's what you can do:

  • Digitally report the card as lost or stolen. If the card is no longer in your possession, follow the numbered steps below to cancel the card number and replace it with a new one. There's no need to wait for a banker, and we'll send it to the address on file.
  • Temporarily lock the card. You can lock it through digital banking so you can keep searching, while your account is secure. If you find the card, the lock can easily be removed, all without waiting on the phone. See also: How do I lock or unlock my debit card?
  • Call and speak with a banker. We'll cancel the card number and replace it with a new one. Just let the banker know if you want the card sent to the address on file, or if it should be sent to an alternate address. 
    • We can be reached at 800-USBANKS (872-2657). We accept relay calls.
    • To protect you from potential fraud, shipping to an alternate address cannot be completed through digital banking. 

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

  1. Select the account linked to the lost or stolen card.
  2. Choose Account security on the left side of the page, then select Report lost or stolen card.
  3. We’ll tell you what to expect during the process. When you’re ready, select Continue.
  4. Review the recent transactions. 
    • Select Yes if you recognize them and they're valid, then select Next
    • Select No if you don't recognize them and call us right away at 866-821-8411 to report possible fraud. We accept relay calls. 
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Submit. If you don’t see multiple delivery options available, don’t be concerned. Some cards only offer one form of delivery. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose the account linked to the lost or stolen card.
  2. Select Account options below your account balance, select Manage card, then choose Report card lost or stolen.
  3. We’ll tell you what to expect during the process. When you’re ready, select Continue.
  4. Review the recent transactions.
    • Select Yes if you recognize the charges and they're valid, then select Next to continue. 
    • Select No if they're not valid charges and call us right away at 866-821-8411 to report possible fraud. We accept relay calls.
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Submit. If you don’t see multiple delivery options available, don’t be concerned. Some cards only offer one form of delivery. 

Additional information:

Once the card number is shut down, you may be able to view your card virtually. See also: How do I find my debit card number (virtual card)?