KNOWLEDGE BASE

How do I report my debit card as lost or stolen?

 

If your card is missing, we can help you close and replace it. Choose the best option below to get started.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select My accounts at the top of the page, then choose the account associated with the lost or stolen card.
  2. Choose Account security on the left side of the screen, then select Report lost or stolen card.
  3. We’ll explain what to expect for the process. When you’re ready, select Continue.
  4. Review the recent transactions and select Yes or No if the transactions are valid or not.
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Submit

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the account associated with the lost or stolen card, then choose Account options below your account balance.
  2. Select Manage card, then choose Report card lost or stolen.
  3. We’ll explain what to expect for the process. When you’re ready, select Continue.
  4. Review the recent transactions and select Yes or No if the transactions are valid or not. Then select Next.
  5. Answer the short questionnaire.
  6. Review the order details and shipping method, then select Report card lost or stolen.

Additional information:

  • You also have the option to lock your card so it gives you time to look for your lost card. 
  • If you see any transactions you don't recognize, call us right away at *1-866-821-8411.
  • If you don’t see multiple delivery options available, don’t be concerned. Some credit cards only offer one form of delivery. 
  • If the card needs to be delivered to a different address, you’ll need to complete this request by phone. Please call us at *1-800-285-8585 and we can assist.

*We accept relay calls.