We’ve recently enhanced our automated phone system. Now you can order a replacement debit card and report your card as lost or stolen without the need to talk to a banker.
- Call 800-USBANKS (872-2657) and follow the prompts to verify your identity.
- After that, select the checking account the debit card is tied to.
- Say “replace my debit card”.
- Tell the automated phone system if your debit card was damaged, or if it was lost or stolen.
- If you have more than one debit card, select one you want replaced.
- Enter your billing ZIP code.
- The automated phone system will review the order with you. Say “replace” to approve your order; or “cancel” to decline.