KNOWLEDGE BASE

How do I request a new or replacement debit card?

We want to make it easy to order a new debit card. Follow the applicable process below.

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com.

  1. Select Customer service from the top of the page, then choose Self service.
  2. Within the Debit Card & ATM card section, select Order a New Card.
  3. Choose the reason for the card replacement.
  4. An image of your debit card will display. Change to a new card design or keep the existing one, then choose Select this design.
  5. Review your order details and choose the shipping method. If everything's correct, select Submit my order. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Open the main menu, choose Manage cards, then select the debit card to replace.
  2. Select Order a new card within the Control section, then choose the reason for the card replacement.
    • You may have to scroll down to find the Control section.
  3. An image of your debit card will display. Change to a new card design or keep the existing one, then select Next.
  4. Choose the shipping method and review the address, then select Next.
  5. Review your order details. If everything's correct, select Submit. 

​​​​​​​Additional information:

Before submitting your card order, ensure the shipping address is correct.
When a replacement card is ordered, the card number may change.

  • To ship to a different address or ensure the card number stays the same, call us at 800-USBANKS(872-2657) don’t proceed to place a mobile or online order. We accept relay calls.

There may be a fee for selecting an expedited shipping method.