Opening a second location? Cloud-based POS is key to a smooth unveiling

June 14, 2022

Expanding is exciting but it can come with some pain points. Here we explore how cloud-based POS data and software can help smooth the transitioning experience for you, your staff and your customers. 

 

If you’re considering adding a second location to your business, you’ve probably weighed the pros and cons to decide if it’s a viable and wise decision. While plans rarely go as smoothly as we want them to, there are measures you can take before you launch your second storefront to help the process go more smoothly.
 

Here are some of the pain points you may encounter when expanding:

  • Launching one location while still needing to maintain the first one
  • Hiring and training new staff
  • Standardizing operations
  • Maintaining customer service standards
  • Advertising your new location
     

As you have likely concluded, recreating the success of your first location will require a different approach. You can, however, replicate your business’ POS (point-of-sale) experience from one place to another if you are equipped with a cloud-based system. This will make the transition easier, and if you are considering upgrading to a cloud-based POS, the best time to do so is before you move, not after.

 

Benefits of upgrading to cloud-based POS systems

Your POS system captures and stores important information such as past transactions, inventory count, loyalty card holder information, staff login records and more. Upgrading from a legacy POS (where all the data is stored locally) to one that stores data in the cloud (thus being accessible from any location), will make setting up at your new location easier.

 

Access to customer data

Your most loyal customers will be excited to hear about your second location, so don’t be shy about spreading the word. Most modern POS allows you to capture customer data at the time of sale, including email addresses. As the countdown to your second launch draws closer, drum up some excitement with an email marketing campaign letting your existing fans know about your new venture. Your customers will also have expectations of the new place based on their experience at your first; this is especially true of loyalty programs, sales and discounts. With cloud-based POS, all registers have access to the same data, accept the same barcodes and can apply the same discounts.

 

Duplicative interfaces

With a modern POS, the interface experience is the same no matter the location it’s set up in. POS software is stored in the cloud, making it accessible from anywhere. Plus, most systems run off smartphones and tablets, which means the tools you need to set up new terminals are very accessible.

Your catalog or menu will also carry over from one location to the next, meaning you won’t have to set up an entirely new catalog if you don’t need to. If your locations have differing menus, such as one offering a local specialty that doesn’t apply to the other location, you can customize that way as well.

 

Seamless digital experience for staff

Standardizing your operations is crucial for a timely second opening. The operations and procedures you have in place at home base are part of what makes your business successful and being able to translate those actions to new staff will help them train in more efficiently. Having a POS that carries over from one location to another will help immensely with standardizing procedures, as the functionalities are the same. Plus, existing staff won’t have to receive training on a new system, extending your opening deadline.

Opening a second location is going to take a lot of teamwork, so you will likely be recruiting staff from one location to work at the other, even if temporarily. A modern cloud-based POS doesn’t care if an employee is logging in at one location or the other; the login credentials and user permission will stay the same. A grand opening might also create a demand for overtime; a cloud-based POS system will deliver real-time staff reports from both locations so you can monitor your labor budget from anywhere.

While the success of your second location can be influenced by preparedness and planning, it ultimately comes down to you taking the experiences you gained while turning your first location into a success and applying those strategies to a new venture. A second location is well within reach when equipped with clear objectives, informed passion and the right tools.

 

Considering switching your point of sale? Download our guide to find a payment solution that fits your growing business needs. 
 

Learn more about our cloud-based POS services.

Learn about U.S. Bank

Related content

Dear Money Mentor: How do I set and track financial goals?

Tailor Ridge eBill case study

Want AP automation to pay both businesses and consumers?

Automate accounts payable to optimize revenue and payments

Overcoming the 3 key challenges of a lump sum relocation program

Real-time payments: the next major treasury disruptor

Colleges respond to student needs by offering digital payments

3 ways to adapt to the new payments landscape

Higher education and the cashless society: Latest trends

A simple guide to set up your online ordering restaurant

ePOS cash register training tips and tricks

Improve online presence your business

Managing the rising costs of payment acceptance with service fees

Gift cards can extend ROI into 2022

4 restaurant models that aren’t dine-in

Tap-to-pay: Modernizing fare payments pays off for transit agencies and riders

Streamline operations with all-in-one small business financial support

Why ecommerce for small business strategy is integral

6 timely reasons to integrate your receivables

Enhancing the patient experience through people-centered payments

How COVID-19 is transforming healthcare payments

Ways prepaid cards disburse government funds to the unbanked

Restaurant survey shows changing customer payment preferences

Luxury jeweler enhances the digital billing and payment customer experience

4 ways to make practical use of real-time payments

How Everyday Funding can improve cash flow

How small businesses are growing sales with online ordering

Payment industry trends that are the future of POS

Modernizing fare payment without leaving any riders behind

Access, flexibility and simplicity: How governments can modernize payments to help their citizens

Digital Onboarding helps finance firm’s clients build communities

How to start a photography business

Unexpected cost savings may be hiding in your payment strategy

Webinar: Digitizing receivables to transform B2B rent payments

3 ways POS data analysis can help define your brand

Checklist: What you’ll need for your first retail pop-up shop

Benefits of billing foreign customers in their own currency

How AR technology is helping advance payment processing at Avera Health

Increase working capital with Commercial Card Optimization

Top tips for card payments optimization

How mobile point of sale (mPOS) can benefit your side gig

P2P payments make it easier to split the tab

3 awkward situations Zelle can help avoid

When your spouse has passed away: A three-month financial checklist

How to save money in college: easy ways to spend less

Checklist: How to gain financial independence from your parents

Dear Money Mentor: How do I begin paying off credit card debt?

Myth vs. truth: What affects your credit score?

4 benefits to paying foreign suppliers in their own currency

Improve government payments with electronic billing platforms

Emerging A/R solutions use artificial intelligence to target efficiency

ABCs of APIs: Drive treasury efficiency with real-time connectivity

Hospitals face cybersecurity risks in surprising new ways

How jumbo loans can help home buyers and your builder business

Higher education strategies for e-payment migration, fighting fraud

How real-time inventory visibility can boost retail margins

Escheatment resources: Reporting deadlines for all 50 states

Digital banking and cloud accounting software: How they work together

How electronic billing platforms improve government payments

How to identify what technology is needed for your small business

Key considerations for online ordering systems

Planning for restaurant startup costs and when to expect them

Staying organized when taking payments

How does an electronic point of sale help your business keep track of every dime?

How iPads can help increase efficiency in your salon

Tools that can streamline staffing and employee management

Rethinking common time management tips

How to apply for a business credit card

How a small business is moving forward during COVID-19

How to accept credit cards online

Honey Luxury Beauté: growing a side project into an eye-catching beauty business

3 ways to gain loyalty with your customers

Strengthen your brand with modern POS technology

Digital trends poised to reshape hotel payments

Three healthcare payment trends that will continue to matter in 2022

Safeguarding the payment experience through contactless

Automate escheatment for accounts payable to save time and money

Cashless business pros and cons: Should you make the switch?

Understanding and preparing for the new payment experience

White Castle optimizes payment transactions

Collect utility and telecom bill payments faster

ABCs of ARP: Answers to American Rescue Plan questions for counties

Why retail merchandise returns will be a differentiator in 2022

Technology strategies to complement your business plan

Omnichannel retail: 4 best practices for navigating the new normal

Is your restaurant Google-friendly?

5 Ways to protect your government agency from payment fraud

Government agency credit card programs and PCI compliance

3 benefits of integrated payments in healthcare

Webinar: AP automation for commercial real estate

Webinar: CSM corporation re-thinks AP

Tech tools to keep your restaurant operations running smoothly

COVID-19 safety recommendations: Are you ready to reopen?

How to improve digital payments security for your health system

Government billing survey: The digital transformation of the payment experience

Top 3 ways digital payments can transform the patient experience

Webinar: Fraud prevention and mitigation for government agencies

Webinar: CRE technology trends

Webinar: Robotic process automation

Webinar: CRE treasury leader roundtable

Start of disclosure content

Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rate and program terms are subject to change without notice. Mortgage, home equity and credit products are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC.