Opening a second location? Cloud-based POS is key to a smooth unveiling

June 14, 2022

Expanding is exciting but it can come with some pain points. Here we explore how cloud-based POS data and software can help smooth the transitioning experience for you, your staff and your customers.

If you’re considering adding a second location to your business, you’ve probably weighed the pros and cons to decide if it’s a viable and wise decision. While plans rarely go as smoothly as we want them to, there are measures you can take before you launch your second storefront to help the process go more smoothly.


Here are some of the pain points you may encounter when expanding:

  • Launching one location while still needing to maintain the first one
  • Hiring and training new staff
  • Standardizing operations
  • Maintaining customer service standards
  • Advertising your new location

As you have likely concluded, recreating the success of your first location will require a different approach. You can, however, replicate your business’ POS (point-of-sale) experience from one place to another if you are equipped with a cloud-based system. This will make the transition easier, and if you are considering upgrading to a cloud-based POS, the best time to do so is before you move, not after.


Benefits of upgrading to cloud-based POS systems

Your POS system captures and stores important information such as past transactions, inventory count, loyalty card holder information, staff login records and more. Upgrading from a legacy POS (where all the data is stored locally) to one that stores data in the cloud (thus being accessible from any location), will make setting up at your new location easier.


Access to customer data

Your most loyal customers will be excited to hear about your second location, so don’t be shy about spreading the word. Most modern POS allows you to capture customer data at the time of sale, including email addresses. As the countdown to your second launch draws closer, drum up some excitement with an email marketing campaign letting your existing fans know about your new venture. Your customers will also have expectations of the new place based on their experience at your first; this is especially true of loyalty programs, sales and discounts. With cloud-based POS, all registers have access to the same data, accept the same barcodes and can apply the same discounts.


Duplicative interfaces

With a modern POS, the interface experience is the same no matter the location it’s set up in. POS software is stored in the cloud, making it accessible from anywhere. Plus, most systems run off smartphones and tablets, which means the tools you need to set up new terminals are very accessible.

Your catalog or menu will also carry over from one location to the next, meaning you won’t have to set up an entirely new catalog if you don’t need to. If your locations have differing menus, such as one offering a local specialty that doesn’t apply to the other location, you can customize that way as well.


Seamless digital experience for staff

Standardizing your operations is crucial for a timely second opening. The operations and procedures you have in place at home base are part of what makes your business successful and being able to translate those actions to new staff will help them train in more efficiently. Having a POS that carries over from one location to another will help immensely with standardizing procedures, as the functionalities are the same. Plus, existing staff won’t have to receive training on a new system, extending your opening deadline.

Opening a second location is going to take a lot of teamwork, so you will likely be recruiting staff from one location to work at the other, even if temporarily. A modern cloud-based POS doesn’t care if an employee is logging in at one location or the other; the login credentials and user permission will stay the same. A grand opening might also create a demand for overtime; a cloud-based POS system will deliver real-time staff reports from both locations so you can monitor your labor budget from anywhere.

While the success of your second location can be influenced by preparedness and planning, it ultimately comes down to you taking the experiences you gained while turning your first location into a success and applying those strategies to a new venture. A second location is well within reach when equipped with clear objectives, informed passion and the right tools.


Learn more about our cloud-based POS services.

Learn about U.S. Bank

Related content

3 ways to make practical use of real-time payments

Digital banking and cloud accounting software: How they work together

Enhancing the patient experience through people-centered payments

A simple guide to set up your online ordering restaurant

Escheatment resources: Reporting deadlines for all 50 states

P2P payments make it easier to split the tab

ABCs of APIs: Drive treasury efficiency with real-time connectivity

Benefits of billing foreign customers in their own currency

Improve government payments with electronic billing platforms

Payment industry trends that are the future of POS

3 ways POS data analysis can help define your brand

5 Ways to protect your government agency from payment fraud

Government agency credit card programs and PCI compliance

3 benefits of integrated payments in healthcare

White Castle optimizes payment transactions

Webinar: CSM corporation re-thinks AP

Unexpected cost savings may be hiding in your payment strategy

Want AP automation to pay both businesses and consumers?

Ways prepaid cards disburse government funds to the unbanked

Three healthcare payment trends that will continue to matter in 2022

ePOS cash register training tips and tricks

Restaurant surveys show changing customer payment preferences

Restaurant surveys show changing customer payment preferences

Increase working capital with Commercial Card Optimization

Modernizing fare payment without leaving any riders behind

4 benefits to paying foreign suppliers in their own currency

Tap-to-pay: Modernizing fare payments pays off for transit agencies and riders

Tech tools to keep your restaurant operations running smoothly

Understanding and preparing for the new payment experience

How Everyday Funding can improve cash flow

Staying organized when taking payments

Access, flexibility and simplicity: How governments can modernize payments to help their citizens

Automate accounts payable to optimize revenue and payments

Automate escheatment for accounts payable to save time and money

Cashless business pros and cons: Should you make the switch?

Higher education and the cashless society: Latest trends

How to improve digital payments security for your health system

Is your restaurant Google-friendly?

Overcoming the 3 key challenges of a lump sum relocation program

How to accept credit cards online

How to identify what technology is needed for your small business

Key considerations for online ordering systems

Tools that can streamline staffing and employee management

How real-time inventory visibility can boost retail margins

Honey Luxury Beauté: growing a side project into an eye-catching beauty business

Improve online presence your business

How increased supply chain visibility can combat disruptors

When your spouse has passed away: A three-month financial checklist

6 timely reasons to integrate your receivables

Webinar: CRE technology trends

Managing the rising costs of payment acceptance with service fees

Safeguarding the payment experience through contactless

COVID-19 safety recommendations: Are you ready to reopen?

How jumbo loans can help home buyers and your builder business

How to apply for a business credit card

Strengthen your brand with modern POS technology

Rethinking common time management tips

Checklist: What you’ll need for your first retail pop-up shop

4 restaurant models that aren’t dine-in

Omnichannel retail: 4 best practices for navigating the new normal

Why ecommerce for small business strategy is integral

Streamline operations with all-in-one small business financial support

Planning for restaurant startup costs and when to expect them

Why retail merchandise returns will be a differentiator in 2022

How does an electronic point of sale help your business keep track of every dime?

Technology strategies to complement your business plan

How small businesses are growing sales with online ordering

3 ways to gain loyalty with your customers

Dear Money Mentor: How do I begin paying off credit card debt?

3 awkward situations Zelle can help avoid

How to save money in college: easy ways to spend less

Top 3 ways digital payments can transform the patient experience

Hospitals face cybersecurity risks in surprising new ways

Webinar: AP automation for commercial real estate

Myth vs. truth: What affects your credit score?

Dear Money Mentor: How do I set and track financial goals?

How mobile point of sale (mPOS) can benefit your side gig

Webinar: Robotic process automation

Enhancing the patient experience through people-centered payments

Digital trends poised to reshape hotel payments

Unexpected cost savings may be hiding in your payment strategy

Colleges respond to student needs by offering digital payments

How Everyday Funding can improve cash flow


Start of disclosure content

Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rate and program terms are subject to change without notice. Mortgage, Home Equity and Credit products are offered through U.S. Bank National Association. Deposit products are offered through U.S. Bank National Association. Member FDIC.