Home loans customer service

Choose the best option below to make a payment from your U.S. Bank account.

To pay from an account that isn't with us, see: How do I make a payment to my mortgage from an external bank account?

Online banking:

To get started, log into online banking and follow these steps:

1. Select Bill payments, then Pay bills & U.S. Bank accounts.
2. Locate your mortgage to view the amount due.
   
   • Select Amount to enter additional principal, escrow or late fees, if desired. Then select Done.
   • To only pay principal, escrow or late fees, uncheck the box next to the mortgage payment to choose not to pay the monthly payment due.
3. Select the Pay from account, if applicable and choose Review & pay.
4. Review the Ready to send? page for accuracy. Select Pay if correct. 

U.S. Bank Mobile App:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

You can easily view your payoff for your mortgage account; here's how:

Online banking steps:

For the best online experience, we recommend logging in at usbank.com.

1. Select your mortgage account from your dashboard, then select Request payoff quote. 
2. Choose the day you'd like the payoff through, then select Request payoff quote. The payoff quote is valid only through the date selected. 
3. Choose how you’d like to receive the quote. Options are found below the payoff details. 

• • Text, email, or download: The quote can be sent by text, emailed to one or two email addresses or it can be downloaded as a PDF file. This gives you the flexibility to print it, send it to another number or address, and save it for your records. 
  • Mail or fax: We can send you a paper version of the payoff quote. Just let us know where to send it. Estimated mail delivery is five to seven days and it's sent to the mailing address on file. To ensure your fax request gets to you, please check your fax machine to see if it's on, has paper and ink, and is connected to the land line or applicable network. In the event the first fax attempt is unsuccessful, we’ll make two additional attempts to send your quote.

Additional information: 

• Instructions to submit payment using wire transfer or check are included in the letter. 
• The payoff quote includes all calculated interest up to the date selected. 
• If you'd like to fax a payoff request to us, send it to 800-200-8772. Please include your name, account number, address, and the return fax number for us to reply to. 

We want to make the process of updating your homeowner's insurance as simple as we can. If you have questions about your mortgage account, please call us at 800-365-7772. We accept relay calls. 

We suggest reviewing the document for the following information:

• Your first and last name
• Property address
• Policy number
• Loan number (can be hand written)
• Premium amount
• Policy coverages
• Deductibles
• Effective and expiration dates
• Any policy exclusion(s)

If everything is in order, follow these steps to electronically submit your information.

1. Visit ihaveinsurance.com/usbank and select Upload my insurance document.
2. Provide your first and last name, loan number, and email address. 
3. Choose Select a document to Upload.
4. Choose your insurance document from your saved files. The form will automatically submit your personal information and document.

Additional information:

• The option to use this service requires the insurance document to be in .TIF, .JPG or .PDF formats (less than 10Mb).
• ihaveinsurance.com/usbank is mobile friendly so you can complete this whole process directly from your smartphone and use your camera to take a picture of your Declaration Page. If you have questions about this site, please contact 833-249-6395. Hours of operation are 7 a.m. to 8 p.m. CT, Monday through Friday.

You can easily log into your mortgage account through the U.S. Bank Mobile App or online banking. You can also learn more about how to manage your mortgage account here.

Log in to your mortgage account to see specific foreclosure details, or learn more about mortgage help and repayment options.

Checking the status of your loan or line application is easy. You can choose one of the options below that is most convenient for you to get an update.

• Log in to the Application Status page.
• Call us at 877-625-5249.
• Contact your local branch.

Once you're logged into digital banking, your home equity loan or line account will automatically appear on your dashboard. You can view your account activity, make a payment, or setup autopay at any time. 

To make a one-time payment for your account, choose the experience that works best for you:

Online banking

For the best online banking experience, we recommend logging in at usbank.com.

1. Choose Bill payments at the top of the page, then select Pay bills & U.S. Bank accounts.
2. To set up the payment, follow the steps below. Up to 30 bills can be paid at once, simply repeat steps a & b.  
   
   1. Select the bill you'd like to pay and choose the payment date and amount you'd like to pay.
   2. Select the checking or savings account to pay from. 
3. When ready, select Review & pay, then Pay to schedule and confirm your payments. 

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. From the dashboard, select Pay bills & transfer, then choose Pay bills.
2. Select the account you'd like to pay, then select Pay on the next screen.
3. Choose Pay this amount, enter or choose how much to pay, then select Save.
4. Select Deliver payment by if you want to change the date, then select Save.
5. Select the account to pay from, then select Save.
6. When ready, select Pay to confirm your payment.

If you'd like to pay more than one bill, repeat the above steps. You can pay up to five bills at once. There's not a limit to how many individual payments you can make. However, the option to pay multiple bills at once isn't available on mobile banking. 

Setting up autopay is easier than ever. When you've gone through the process, we'll provide you a confirmation page to review. It'll tell you when the first payment starts, how much is being paid, and what date it'll be paid each month. 

To get started, choose the experience that works best for you.

Online banking

For the best online experience, we recommend logging in at usbank.com.

1. Select Bill payments at the top of the page, then choose Pay bills & U.S. Bank accounts.
2. Select the account you want automatically paid, by clicking on the account name, then choose Autopay set up now (found on the right side of the page).
3. Provide the following information. We encourage you to review the terms of service before starting.  
   
   • Pay this amount: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Deliver payment by: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from an external account, you'll need to add it to your list of external payment accounts before setting up autopay.
4. After you're done reviewing the summary of information, select Start autopay.

U.S. Bank Mobile App

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

1. Select Pay bills & transfer at the bottom of the dashboard, then choose Pay bills.
2. Select the account you want automatically paid, then choose Autopay set up now.
3. Provide the following information. We encourage you to review the terms of service before starting.   
   
   • Amount to pay: Choose how much to pay.
     Options include minimum payment, statement balance, minimum payment with extra, or other amount.
   • Make payments: Choose when you'd like the payment to be delivered.
     This is considered the day the payment is made, also known as the transaction date.
   • Pay from: Choose the account to pay from.
     If you're paying from an external account, you'll need to add it to your list of external payment accounts before setting up autopay.
4. After you're done reviewing the summary of information, select Start autopay.

We make it easy to transfer money between your U.S. Bank accounts. 

Online banking steps:

For the best online banking experience, we recommend logging in at usbank.com

1. Select Transfers from the top menu bar then choose Transfer money.
2. The Transfer Money page will default to Internal Transfers. Use the drop-downs to choose which account you'd like to send the money from and to. 
3. Input the desired amount and use the Frequency drop-down to choose how often you want the transfer to occur.
4. Use the date picker to select the start date of your transfer then select Next. 
5. Review your transfer details and if everything is correct, select Submit. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App. 

1. Select Pay bills & transfer at the bottom of the account dashboard, then Transfer money.
2. Choose the accounts you want to transfer from and to.
3. Enter the amount, then use the Repeat this Transfer toggle switch to activate the recurring transfer.
4. Choose the desired frequency and stop repeating date.
5. Select Transfer $xxx. Review the details of your transfer, select Transfer $xxx to confirm.
6. A confirmation screen will display with the details of your transfer. Select Done to return to the account dashboard.

U.S. Bank can help you understand your rights as they relate to key provisions of the SCRA. Our Military Service Center is available to assist with any of your financial needs including questions related to SCRA and requesting benefits. 

Military Service Center contact information and hours of operation:

Phone (in the U.S.): 800-934-9555
Phone (international collect): 513-277-5899
Email: 24hrmilitaryservicecenter.shared@usbank.com
Hours of Operation: Monday - Friday 7 a.m. - midnight (ET)

U.S. Bank Military Service center
Things to know about the Servicemembers Civil Relief Act

We accept relay calls. 

We're proud to offer military checking benefits, VA home loans and more to support military service members, veterans and families of veterans.

Learn more about our military banking programs. You can also contact our Military Service Center where we can assist you with many of your financial needs.