Mortgage account management

You can view your mortgage documents online by either logging into online banking or the U.S. Bank Mobile App.

Online banking steps:

1. Log in to your account.
2. Select My Documents on the dashboard.
3. Choose the type of document you want to view – statements, letters & notices or tax documents.
4. To see older documents, select View more.
5. Use the Search function to find your documents easily.

Mobile app steps:

1. From the main menu, choose Statements & docs.
2. Choose the type of document you want to view – statements, letters & notices or tax documents.
3. Select the account for which you wish to review documents.
4. Use the Search function to find your documents easily.

You can easily set up paperless preferences for your mortgage account from online banking or the U.S. Bank Mobile App.

Online banking steps:

1. From the My Accounts page, select My Documents.
2. Select Paperless Preferences for some or all of your eligible accounts. Even when you choose paperless for escrow analysis statements and tax documents, you’ll still receive paper copies in the mail.
3. Select Save.

Mobile app steps:

1. From the main menu, choose Statements & docs.
2. Select Paperless Preferences.
3. Select Go paperless for all accounts or check Mortgage accounts.
4. Select Save.

It takes one full statement period for the change to take effect and fees may apply for paper statements.

To view the amortization schedule online:

1. Log in to online banking and select the mortgage loan.
2. Once you’re on the Mortgage site, select My Loan at the top of the page.
3. View your Amortization Schedule in the dashboard.
4. Select More Details to view the monthly breakdown.
5. Select Download PDF for a copy of your amortization schedule.

We want to ensure that we verify and give you the most accurate payoff statement available. To be able to provide this to you, contact us at 800-365-7772 or visit your local U.S. Bank branch.

You can also schedule an appointment with one of our bankers. To learn more, visit Estimated wait time.

If you’re planning to change your insurance company, confirm that there won’t be any lapse in the coverage. You must maintain continuous insurance coverage throughout the life of your loan. You also need to provide a notice of the change at least 30 days before the current policy expiration date. You may send the check from your old insurance company to the address below:

U.S. Bank National Association
Its Successors and/or Assigns
C/O U.S. Bank Home Mortgage
PO Box 961045
Fort Worth, TX 76161-0045

Also, you can upload your new insurance policy to ihaveinsurance.com/usbank.

If you receive a check from your old insurance company, you should send the check to us to deposit to your escrow account. This will help to avoid any escrow shortage from paying more than one insurance premium during your annual policy period. You'll receive a refund if there is a surplus in your escrow amount.

You can send the check from your old insurance company to the address below:

U.S. Bank National Association
Its Successors and/or Assigns
C/O U.S. Bank Home Mortgage
PO Box 961045
Fort Worth, TX 76161-0045

If you are sending us funds that you already deposited into your bank account, please make your check payable to U.S. Bank and send it to the address below:

U.S. Bank Home Mortgage
PO Box 790415
St. Louis, MO 63179

For escrow-related payments, you can either:

• Remit a check with the mortgage coupon that is provided with the billing statement. The additional amount included for escrow should be clearly written in the field for “Additional Escrow”
• Make a payment via usbank.com or the U.S. Bank Mobile App.