There are some things to consider before you place a stop payment on a recurring credit card transaction:
- Transactions already in process or completed can't be stopped. If needed, you may be able to dispute the charge.
See also: How do I dispute a transaction on my credit card?
- To stop a scheduled transaction, you'll need to submit the request at least three business days before the date of the charge.
- Stopping a recurring charge doesn’t change any agreements you have with the merchant. Reaching out to them can help avoid penalties or fees that may occur.
- Depending on the type of account you have, there may be a fee for your request. If there’s a fee, you’ll see the details after you tell us about the transaction.
To stop a recurring credit card transaction using digital banking
- Select the credit card with the recurring charge, then choose Accounts.
- Find the Account services tab, then select Recurring charges.
- Choose Stop recurring payments.
- Verify the card used for the transaction is selected, choose the merchant and select Continue. If you don’t see them, select Merchant not listed.
- Choose how long you want the stop payment in place for or select/enter the specific amount to stop payment on.
Note: If you’re stopping payment on a specific amount, we’re only able to place a stop for that exact amount. Please confirm this is correct before submitting your request.
- Review your request and the disclosures. If you agree, check the box, then select Submit.