KNOWLEDGE BASE

How do I place a stop payment on recurring credit card transactions?

There are a couple things to consider before you place a stop payment on a recurring credit card transaction:

  • Transactions already in process or completed can't be stopped.
  • To stop a scheduled transaction, you'll need to submit the request at least three business days before the scheduled charge date. 

Online banking steps:

To get started, just log in to online banking and follow these steps.

  1. From the top select Customer service, then Self service
  2. Choose Stop recurring payments from the Credit/Charge Account section.
  3. Review the page and select Continue, if you'd like to proceed.
  4. Verify the account used for the transaction is selected, choose the merchant making the charge and select Continue.
    • If the merchant isn't listed, select Merchant not listed at the bottom.
  5. Select the recurring stop payment type you'd like and choose Continue.
  6. Review your request and the disclosures. If you agree, check the box, then select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select your credit card and choose Account options from the upper left. 
  2. Choose Stop recurring payments, review the page and select Continue, if you'd like to proceed.
  3. Verify the account used for the transaction is selected, choose the merchant making the charge and select Continue.
    • If the merchant isn't listed, select Merchant not listed at the bottom.
  4. Select the recurring stop payment type you'd like and choose Continue.
  5. Review your request and the disclosures. If you agree, check the box, then select Submit.