KNOWLEDGE BASE

How can I dispute a transaction on my credit card?

We are here to help. When we ask for more information about the circumstances, please answer as accurately as you can. If the case can be submitted through online/mobile banking, you'll receive a confirmation once the steps below are completed. If the dispute option doesn't appear or if you have any questions, call us at 800-285-8585 to speak with a representative.

Online banking steps:

To start a dispute, log in to online banking and follow these steps:

  1. Select the credit card the charge was made to.
  2. Locate the transaction to dispute and select More details.
  3. Select Dispute this transaction in the bottom right corner of the page.
  4. Answer the questions to help us determine the reason for your dispute, then select Continue to start your case. 

U.S. Bank Mobile App steps: 

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the credit card charge was made to.
  2. Select the disputed transaction to expand the details.
  3. Select Dispute this transaction at the bottom of the screen. 
  4. Answer the questions to help us determine the reason for your dispute, then select Continue to start your case.