How do I use the U.S. Bank Smart Assistant™?

Our Smart Assistant is a conversational and interactive virtual assistant (VA) for digital banking users. Smart Assistant can handle a range of requests, like answering simple questions or presenting interactive charts and graphics. 

To get started, open the Smart Assistant, and state a command or tell it what to do. You can also type your command or action. 

  • To use the U.S. Bank Smart Assistant in online banking, select the search field at the top of the page.
  • To use the U.S. Bank Smart Assistant in the U.S. Bank Mobile App, select the blue microphone at the top of the screen. 

Examples include, but aren't limited to:

  • Account Number: "What is my account and routing number?"
  • Credit Score: "What's my credit score?"
  • Pay bills: "Pay the statement balance on my credit card bill."
  • Transfer money: "Transfer $100 from my checking account to my savings."
  • Dispute: "Dispute a transaction."
  • APR: "What's the APR on my credit card?" (mobile only)

Learn more about how to quickly and easily complete everyday banking tasks by visiting our Smart Assistant page. 

Please be aware mobile-related commands or actions can only be performed with the Smart Assistant on the U.S. Bank Mobile App. As a result, some features may not be available within online banking.