First, let us introduce ourselves.

We’re one of the largest banking institutions in the United States, and we offer a wide range of financial products, services and tools. We’ll be here to partner with you on every step of your home-ownership journey.

Please know that it’s a common practice in the mortgage industry for one lender to sell a loan to another. If you have questions about this mortgage transfer to U.S. Bank, we’re here to help.

What to Know About Your Transfer

What changes and what stays the same

How this transfer affects your loan.

Your interest rate, terms and other loan details remain the same as in your mortgage contract. Your monthly principal payment and outstanding balance won’t change when your mortgage loan is transferred.

You’ll need to create your digital account.

You can enroll in online banking with your new account number, located in the welcome letter we mailed you.

Now’s a good time to reset autopay.

If you were enrolled in autopay with your previous lender, those preferences won’t transfer. You can enroll in U.S. Bank autopay from your online account. Remember to cancel any potential pending payments with your previous lender.

How escrow will be handled.

If your mortgage had an escrow account, your previous lender will continue making disbursements until the date stated in your transfer letter. After that, U.S. Bank will make those disbursements for you.


Here’s how to get started.

Set up your account.

Create an online account with the account number found in your welcome letter. You can also download the U.S. Bank mobile app.

Tell us your preferences.

Once you get online, choose paperless preferences, set account alerts and take a tour of your new digital account dashboard.

Make your first payment.

You can pay through autopay, online, at a branch, by mail or by phone. Visit our payments page to explore your options.

Mortgage Milestones

Your first year with a U.S. Bank mortgage

Welcome letter and legal notices

We’ll send a welcome letter and legal notices with the details of your service transfer, including the official transfer date, your new U.S. Bank account number and payment information.

Welcome call and email

Someone from our mortgage team may call to make sure everything is going smoothly. If your previous lender transferred your email address to us, you may also receive a welcome email with information about your monthly payment amount and due date.

First billing statement

Your first billing statement will be sent by mail, unless you’ve opted to go paperless with U.S. Bank. In that case, your statement will appear only in your online banking account.

Escrow analysis and 1098 tax statement

If you have an escrow account, we’ll complete an escrow analysis for you within the first year. At the beginning of the new year, you may receive 1098 tax statements from your previous lender and U.S. Bank.

Learn more about your U.S. Bank mortgage.

Frequently asked questions

Do your banking anywhere, anytime.

Use your smartphone to download the U.S. Bank Mobile App:

  • View balances
  • Review statements and transactions
  • Manage mortgage payments
  • Find the nearest U.S. Bank branch
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Or text GET APP to 872265 to receive a download link.

Have additional questions about your mortgage transfer?

Our mortgage experts are available to assist Monday through Friday 7 a.m. to 8 p.m. CT and Saturday 8 a.m. to 2 p.m. CT. 

Start of disclosure content

Loan approval is subject to credit approval and program guidelines. Not all loan programs are available in all states for all loan amounts. Interest rates and program terms are subject to change without notice. Mortgage, home equity and credit products are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC.