When selecting a third-party administrator for a Luxembourg-based fund, the foundation for long-term satisfaction – like in real estate – starts with three words: location, location, location. Here are three reasons you should choose an in-market team with a simple, clear and contained operating model.
A high-quality service experience comes from finding the right expertise combined with the right cultural match. This balance is best achieved when an administrator has their service sites in the domicile of the client or the domicile of the fund. By contrast, an organizational structure that functionalizes and outsources processes and service models to remote locations often yields a disjointed client experience.
Partnering with an in-market administrator reduces distance, time zone and communication obstacles. Your team is accessible, which means they’re accountable. As a client, you know what individuals you’re working with and where they’re located. And you’re able to rely on them as an extension of your own office. With proximity, the relationship model becomes one of partnership and provides the following benefits:
For an in-market administrator, client accountability creates a strong incentive to develop a culture where all disciplines cooperate, collaborate and work as a cohesive unit. This can generate numerous advantages for clients, including:
In an engaged environment, there’s a simple and clear allocation of work, but everyone shares the same goal. Each employee feels a direct connection to the client rather than just to their specific task. They understand the importance of their role to the relationship as a whole. And this, in turn, fosters cross-functional knowledge and deep expertise for best-in-class service.
The best administrators prioritize proactiveness, responsiveness and flexibility to ensure you’re able to get what you need when you need it.
“When you have an engaged team, your satisfaction as the client ranks as the driving motivational force,” says Didier Delvaux, country head of Luxembourg for U.S. Bank. “Their focus is fixed on finding specialized ways to meet your specific needs rather than just checking the boxes on transactional assignments.”
In short, you want an administrator who won't let anything compromise the client experience. But this involves more than just desire. It requires infrastructure, resources and ongoing commitment. Look for a partner with the following characteristics:
If you have a Luxembourg-based fund or you are considering one, make sure to thoroughly evaluate your administrators – specifically their service model and locations – to determine how they align with your needs.
For more information on our Luxembourg fund servicing solutions, visit usbank.com/lu