Additional help topics

Find branch information, policies and more.

Branch information and services

We make finding the nearest U.S. Bank branch easy. Simply select Locations in the upper right corner of the page at usbank.com, or follow these steps:

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Customer service at the top of the page, then select Contact us.
  2. On the right side of the page, in the "More Options" section, select Find Branch/ATM Locations.
  3. Enter the search criteria you'd like to use and select the magnifying glass icon. 
    • If you allow location services, we'll provide a list of locations near you automatically.
    • If you block location services, search by address, city, state or ZIP code.
    • Use the filter options to find a specific branch service or ATM.
    • Branch listings will display a message about branch availability and any limitations. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

  1. Select the Menu icon in the upper left corner, select Help & services, then Find ATM and branch locations.
  2. Scroll down to the "Contact us" section and select Find ATM and branch locations.
  3.  Enter the search criteria you'd like to use and select the magnifying glass icon. 
    • If you allow location services, we'll provide a list of locations near you automatically.
    • If you block location services, search by address, city, state or ZIP code.
    • Use the filter options to find a specific branch service or ATM.
    • Branch listings will display a message about branch availability and any limitations. 

We have two types of bank checks available for purchase:

  • Cashier's checks are $10.
  • Personal money orders are $5.

Visit us at any U.S. Bank branch to complete the request. We encourage you to make an appointment to allow time for questions and processing.

  • Logged into the mobile app? Select Make an appointment on your dashboard.
  • Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
  • Not logged in? Visit usbank.com, then select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment.

Contact your local branch for information on notary services. 

It's important for you to check your credit score regularly and we want to ease the process. 

Online banking steps:

To get started, log into online banking and follow the below steps:

  1. Select Credit score on the right side of the main page listed under the Quick tasks section. 
    1. If you haven't signed up to view your credit score, select Enroll today. You'll be connected to our partner site with TransUnion to complete the enrollment process. 
    2. If you have signed up, your score will show along with additional information about how credit scores are impacted. 
  2. Select Learn more about credit scores to access your CreditView Dashboard for more information such as score history, your specific score factors, and any credit alerts you may have. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. From the main menu in the upper left corner, select Help & services. 
  2. Scroll to the Credit health section and select View credit score.
    1. If you haven't signed up to view your credit score, you'll be connected to our partner site with TransUnion to complete the enrollment process. 
    2. If you have signed up, your score will show along with additional information about credit scores. 
  3. Scroll to the bottom of the screen and select View details to access your CreditView Dashboard for more information such as score history, your specific score factors, and any credit alerts you may have. 

 

We'd like to express our most sincere condolences. When you've experienced an event that requires a customer to be removed from an account, we're here to make the process as easy as possible. We offer customer assistance in person by visiting a branch, over the phone, or by mail.

  • Visit a local branch and speak with a banker. 
  • Give us a call.
    • Checking/savings: 800-872-2657
    • Credit cards: 800-285-8585
  • Submit your request in writing.
    • Checking/savings: Please fax the information to 503-401-5640.

Please be aware Power of Attorney documents aren't valid for a deceased account holder situation.

Appointment scheduling

To make an appointment to meet with a banker, just follow these steps below. Please keep your confirmation email so you can reschedule or cancel your appointment, if needed. If you're a Wealth Management customer, please contact your Wealth Management banker directly to schedule an appointment. 

Online banking steps:

To get started, log into online banking and follow these steps:

  1. Select Customer service at the top of the page, then choose Make an appointment. 
  2. Select if you'd like to meet about a personal or business account, then choose the main reason for your appointment.
  3. Choose to meet in person or by phone, then select the branch location.  
  4. Pick the day and time that works best for you, provide your contact information and select Make appointment

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

Simply scroll down on the main dashboard and select Make an appointment. That's it!

Currently, many of our locations do require scheduling an appointment. Making an appointment lets you avoid potentially long wait times and allows our bankers to serve you better.

During the COVID-19 pandemic, we are limiting the number of customers permitted in our branches at one time, requiring face coverings, and taking other safety precautions. By scheduling an appointment, you help us protect you, our customers and employees. Thank you.

Absolutely. When you schedule your appointment, simply choose to meet at a branch or over the phone.

Sometimes a branch can accept same-day appointments. To find out if the location has a same-day appointment available, call that branch and they’ll do their best to accommodate you. Find a branch in your area.

When you book an appointment, you’ll choose from a list of topics such as:

  • Opening a checking or savings account
  • Accessing your safe deposit box
  • Applying for an auto or recreational vehicle loan
  • Applying for a home equity loan or line of credit
  • Something else

If you don’t see your topic or you’re not sure which to choose, simply select the last one, Something else. A banker will call to confirm your appointment and learn more about why you'd like to meet.

Yes. We offer you the option to request a specific banker when scheduling an appointment and we’ll do our best to accommodate you. However, if that banker is not available, you may be scheduled with another banker.

No. You don’t have to be a current customer to meet with one of our bankers. When you schedule an appointment with us, we'll ask for your contact information to reach you.

Please bring proof of your identity. This can be a valid driver’s license, state-issued photo ID, or a valid passport.

When you complete the booking process, you’ll see a confirmation page with all the details. We'll also send you a follow-up email and/or text with those same details.

You can cancel or reschedule your appointment by selecting the link included in the confirmation email. This is the email we send with the details of your appointment such as location, time/date, etc. The banker will automatically be notified of the cancellation/reschedule.

  1. At the bottom of your confirmation email, select Reschedule or cancel our appointment.
  2. Select Cancel booking, then Cancel booking once more to confirm.
  3. Select Reschedule, then select the next available date and time that works for you, then select Confirm.

The option to cancel or reschedule your appointment is only available through the confirmation email. This option is not available through online or mobile banking. However, you can access the email from a mobile device and follow the steps above.

We understand – life gets busy sometimes. To reschedule, you can use the mobile app, visit usbank.com/book or call your local branch.

Please be aware, due to the COVID-19 pandemic, face coverings are currently required at all U.S. Bank locations.

We value your time and want to ensure your information is kept safe. When you go to your appointment with the banker, please bring proof of your identity. This can be a valid driver’s license, state-issued photo ID, or a valid passport.

Other requirements depend on the purpose of the appointment.

  • New account: If you’re opening a deposit or secured account, bring cash or a check to fund it. If more than one person will be listed as a signer/owner on the account, they’ll need to come to the appointment as well.
  • Loan application: If you’re applying for a loan, we may need you to provide some documents. The banker will be in touch before the appointment to explain what you'll need to bring.
  • Existing account: If you have questions about your existing account, bring any documents you’d like to refer to during the appointment.

Please be aware, due to the COVID-19 pandemic, face coverings are currently required at all U.S. Bank locations.

At this time, some U.S. Bank branch locations are open by appointment only. If your branch is one of those, there's a sign at the entrance that tells you how to check in. Bring your mobile phone so you can call to let your banker know you’ve arrived. If your branch’s lobby is open, tell a banker you’re there for a scheduled appointment. They’ll be happy to assist you.