How do I change my username?

You can change your username at your convenience, choose the best experience below to get started.

Online banking steps:

For the best online experience, we recommend logging in at

  1. Select Customer service at the top of the page, then select My profile. 
  2. You will be sent a one-time passcode (six digits) to verify your identity.
  3. Select Edit Login & security, then Edit next to Username. 
  4. Enter your new username and re-enter it.
  5. Enter your current password and select Submit

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Select the main menu (three horizontal bars) on the top left of the main page. 
  2. Choose Security center, then Biometric login. Select Go to login preferences. 
  3. Select Change username, then enter your new username and re-enter it.
  4. Enter your current password and select Update username

Additional information

Username requirements:

    • Must be 7 to 22 characters long.
    • Any combination of letters and/or numbers.
    • No spaces or special characters.