How do I upload documents to support my dispute claim?

When you start a dispute claim and are answering the questionnaire, you may be given the option to attach supporting documentation. This may include, but isn't limited to receipts, invoices, or emails from the merchant. Uploads are limited to two files with a maximum of 5MB per file. We accept file formats: JPG, JPEG, PNG, and PDF. 

Online banking/U.S. Bank Mobile App 

  1. When prompted during the dispute claim questionnaire, select Browse.  
  2. Select the location where the file is housed.  
    1. To choose a picture in your gallery, select Photo Library
    2. To select a file, select Choose files
    3. If you need to take a picture to create an image, select Take Photo
  3. When the document is uploaded, select Continue to move forward with the rest of the dispute questionnaire. 

If you can't find or don't have your supporting documents during this process, you can call us to update your claim. To reach us by phone, contact us at 800-285-8585. We accept relay calls.