When you start a dispute claim and are answering the questionnaire, you may be given the option to attach supporting documentation. This may include, but isn't limited to receipts, invoices, or emails from the merchant. Uploads are limited to two files with a maximum of 5MB per file. We accept file formats: JPG, JPEG, PNG, and PDF.
Online banking/U.S. Bank Mobile App
If you can't find or don't have your supporting documents during this process, you can call us to update your claim. To reach us by phone, contact us at 800-285-8585. We accept relay calls.