Our chat is open Monday through Friday from 8 a.m. to 8 p.m. CT.  Please note, depending on your topic and availability, the chat option might not be available.

To chat with us using online banking and the U.S. Bank Mobile App

1. Online banking: From your account dashboard, select Need help? at the top of the page, then choose Help & services.
   U.S. Bank Mobile App: Open the main menu and select Help & services.
2. Select Contact us within the Customer support section.
3. Type something like “Chat with agent”. 
   • If a banker is available, you’ll have the option to join a live chat.
   • If a banker is not available, we’ll provide you the best phone number to contact us at and offer to schedule an appointment with one of our branch bankers for help.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.