We're here to chat Monday to Friday 8 a.m. to 8 p.m. CT. Here's how:
- You must first be logged into your account.
- Select Customer service from the top of the page, then choose Contact us.
- Select a topic* from the drop-down menu.
- Choose Chat with a live agent. This will help us to connect you to the right person.
U.S. Bank Mobile App
- From the main menu tap on the Smart Assistant.
- Type or say "Chat with a representative."
- You'll be given a list of topics to choose from. Select Technical support.
- Tap "Chat with a live agent," and you'll soon be connected.
- If the Chat option is not displayed there are no banker available at that time.
*Depending on your topic, the chat option may not be available. In this case, we'll provide you the best number reach us by phone. We're available by phone 24 hours a day, seven days a week. We accept relay calls.