How do I chat with a live agent?

We are now available to chat, here's how:

Online banking steps:

For the best online experience, we recommend logging in at 

  1. Select Customer service from the top of the page, then choose Contact us.
  2. Select a topic from the drop-down menu.
  3. Choose Chat with a live agent. This will help us to connect you to the right person, right away. 

U.S. Bank Mobile App steps:

For the best mobile banking experience, log in or download the U.S. Bank Mobile App

  1. From the account dashboard, select the Menu in the upper left corner.
  2. Scroll to the bottom of the page and choose Customer support, then select Help topics.
  3. Choose a topic from the provided list. and select one of the questions. 
  4. Select Contact a banker for more help. The chat box will appear if their are chat agents available. 

*Depending on your topic, the chat option may not be available. In this case, we'll provide you the best number reach us by phone. We're available 24 hours a day, seven days a week. We accept relay calls.