We are now available to chat, here's how:
Online banking steps:
For the best online experience, we recommend logging in at usbank.com.
- Select Customer service from the top of the page, then choose Contact us.
- Select a topic from the drop-down menu.
- Choose Chat with a live agent. This will help us to connect you to the right person, right away.
U.S. Bank Mobile App steps:
For the best mobile banking experience, log in or download the U.S. Bank Mobile App.
- From the account dashboard, select the Menu in the upper left corner.
- Scroll to the bottom of the page and choose Customer support, then select Help topics.
- Choose a topic from the provided list. and select one of the questions.
- Select Contact a banker for more help. The chat box will appear if their are chat agents available.
*Depending on your topic, the chat option may not be available. In this case, we'll provide you the best number reach us by phone. We're available 24 hours a day, seven days a week. We accept relay calls.