How do I unenroll with Zelle?

If you don't want to send and receive money through Zelle®, follow these steps to unenroll from the service. You can always re-enroll at anytime if you change your mind. 

Online banking steps:

For the best online experience, we recommend logging in at

  1. Choose Send money at the top of the page, then select Send money with Zelle®.
  2. Choose Enroll to Receive, then review your personal details and select Continue.
  3. Uncheck the box next to the mobile number and/or email you want to unenroll, then select Continue
  4. On the "Select primary account" page, press Continue to finish the unenrollment. There's no need to make changes.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.

  1. Choose Send money at the bottom of your dashboard, then select Preferences.
  2. Find the information you want to unenroll, and select Choose enrolled number or Choose enrolled email below it.
  3. Select the radio button to the right of the information you want removed. 
  4. Select Yes to confirm. 

If you have more than one piece of information enrolled with Zelle®, repeat these steps to unenroll.