If you don't want to send and receive money through Zelle®, follow these steps to unenroll from the service. You can always re-enroll at anytime if you change your mind.
Online banking steps:
For the best online experience, we recommend logging in at usbank.com.
- Choose Send money at the top of the page, then select Send money with Zelle®.
- Choose Enroll to Receive, then review your personal details and select Continue.
- Uncheck the box next to the mobile number and/or email you want to unenroll, then select Continue.
- On the "Select primary account" page, press Continue to finish the unenrollment. There's no need to make changes.
U.S. Bank Mobile App steps:
For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
- Choose Send money at the bottom of your dashboard, then select Preferences.
- Find the information you want to unenroll, and select Choose enrolled number or Choose enrolled email below it.
- Select the radio button to the right of the information you want removed.
- Select Yes to confirm.
If you have more than one piece of information enrolled with Zelle®, repeat these steps to unenroll.