If there is a problem or dispute with a purchase of goods or services, you should address it directly with the merchant involved. Refunds and returns are subject to the merchant's policies or applicable laws. In case of any other errors on your Focus Card account, call us immediately at 877-474-0010 (we accept relay calls). Check your account transactions to confirm any refunded money has been added to your card.
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for more information on your Focus Card®.