KNOWLEDGE BASE

How do I cancel or reschedule my appointment at the branch?

You can cancel or reschedule your appointment by selecting the link included in the confirmation email. This is the email we send with the details of your appointment such as location, time/date, etc. The banker will automatically be notified of the cancellation/reschedule.

  1. At the bottom of your confirmation email, select Reschedule or cancel our appointment.
  2. Select Cancel booking, then Cancel booking once more to confirm.
  3. Select Reschedule, then select the next available date and time that works for you, then select Confirm.

The option to cancel or reschedule your appointment is only available through the confirmation email. This option is not available through online or mobile banking. However, you can access the email from a mobile device and follow the steps above.