How do I cancel or reschedule my appointment at the branch?

You can cancel or reschedule your appointment by selecting the link included in the confirmation email. The email or text message we send with the details of your appointment such as location, time, date, etc. The banker will automatically be notified of the cancellation or reschedule.

  1. At the bottom of your confirmation email, select Cancel booking or Reschedule.
  2. Select Cancel booking, then Cancel booking once more to confirm.
  3. Select Reschedule, then select the next available date and time that works for you, then select Confirm.

The option to cancel or reschedule your appointment is only available through the confirmation sent via email or text. This option is not available through online or mobile banking.