KNOWLEDGE BASE

What happens to the payments I make toward my mortgage while on a COVID-19 forbearance?

For any payments made during the COVID-19 forbearance, we’ll continue to process them normally. 

  • If you make a full contractual payment (enough to satisfy the amount due), those funds will be applied on the same business day we receive them. 
  • If you pay less than a full contractual payment, we’ll hold any money in an account until there are enough funds to pay the oldest past due payment. Interest will continue to accrue normally and will be reflected in your monthly billing statements.

This will not end your COVID-19 forbearance protection, but it will assist in easing the transition into a long-term solution and reduce the amount that needs to be repaid later.