How do I unlock my account using online banking?

If your account is locked after entering the incorrect password or answering security questions incorrectly, follow these steps:
  1. Select Get Login help under the blue Log in button and answer the two questions displayed and continue.
  2. You'll be sent a code via text, enter the six-digit code and follow the prompts.

If you've attempted login help and still are locked out, give us a call at 800-USBANKS* (872-2657). You can use our automated phone system to request login assistance.

*We accept relay calls.