KNOWLEDGE BASE

What should I do if my mobile device is lost or stolen?

Contact your mobile service provider to report your device is lost or stolen. Also complete the following, as needed: 

  • Change your username.
  • De-register your lost or stolen device
    • Call us at 800-USBANKS (872-2657) to unenroll or change to a new mobile number. Don't worry, you can start it up again whenever you're ready. We accept relay calls.
  • Monitor your accounts for suspicious activity
    • If you notice anything that concerns you call us. We can be reached at 800-USBANKS (872-2657). We accept relay calls.