KNOWLEDGE BASE
What should I do if my mobile device is lost or stolen?
To best protect yourself, contact your mobile service provider to report your device is lost or stolen. Then, complete the following actions, as needed:
- Change your username at usbank.com. This is recommended if you're using the Remember My ID setting on the U.S. Bank Mobile App or you suspect your username is compromised.
- De-register your lost or stolen device. Call us at 800-USBANKS (872-2657) to unenroll or change to a new mobile number. Don't worry, you can start it up again whenever you're ready. We accept relay calls.
- Carefully monitor your accounts for suspicious activity. If you notice anything that concerns you, call us at 800-USBANKS (872-2657) to report the activity. We accept relay calls.