KNOWLEDGE BASE

How do I find the customer service phone number or email option for U.S. Bank?

Online banking steps:

For the best online experience, log in at usbank.com. Then, select Customer Service at the top of the dashboard and choose Contact us. From here you can reach us a couple ways:

  • Call: Choose the applicable department you'd like to reach from the phone list provided.
  • Email: Select Email Us on the right side of the page, in the “More Options” section. Enter the information requested and select Submit.

U.S. Bank Mobile App steps:

For the best mobile banking experience, log in or download the U.S. Bank Mobile App. Once logged in, open the main menu, and select Help & services. Scroll down and choose Customer support within the “Contact us” section. From here you can receive assistance several ways.

  • Talk to a banker: Schedule a phone or in-person appointment.
  • Accounts: Select the account you need assistance with. We’ll offer a digital way to help, or we’ll give you the option to call us.
  • Technical support: Select the option that matches closest to your issue and give us a call.
  • Help topics: Search through the Help Center. You’ll find information on topics ranging from our various products and services, to mobile and online banking.

Additional information:

Online Banking Technical Support
For technical support using online banking or bill pay: 800-987-7237*.

General Banking Customer Service
For 24-hour help with checking, savings, and loan accounts: 800-USBANKS (872-2657)* | International Collect – 503-401-9991*.

Mortgage Customer Service:
For help with your existing mortgage account: 800-365-7772*. 

Credit Card Customer Service
Call the phone number on the back of your card for customer service specific to your account. Or call one of these general numbers:

Cardmember Service consumer: 800-285-8585*.
Cardmember Service business: 866-485-4545*.

Wealth Management Trust and Investment Services
For help with your Trust and Investments online experience or access issues: 855-594-7236* (toll free).

U.S. Bancorp Investments, Inc.
For service, trading, and new investment accounts: 800-888-4700*.

Military Service Center
For help with Servicemember Civil Relief Act questions: 800-934-9555* | International collect - 513-277-5899*

*We accept relay calls.