Contact us using Online banking

1. Select Customer service at the top of the page, then choose Contact us.
2. Use the drop-down menu to find the applicable department you'd like to reach.  
3. You will have the option to Chat with a live agent (if available) or a phone number will be provided to get you to a live agent.

Contact us using the U.S. Bank Mobile App

From the main menu, and select Help & services. Scroll down and choose Customer support within the "Contact us" section. From here you can receive assistance several ways.

• Talk to a banker: Schedule a phone or in-person or phone appointment. You can also reach us at 800-685-5035.*
• Accounts: Select the account you need assistance with. We'll offer a digital way to help, or we'll give you the option to call us.
• Technical support: Troubleshoot app problems in real time.
• Help topics: Search through the Help Center. You'll find information on topics ranging from our various products and services, to mobile and online banking.

More information

Bill Pay Technical Support
For technical support using online banking or bill pay: 800-987-7237*.

Mortgage Customer Service:
For help with your existing mortgage account: 800-365-7772*. 

Credit Card Customer Service
Call the phone number on the back of your card for customer service specific to your account. Or call one of these general numbers:
Cardmember Service consumer: 800-285-8585*.
Cardmember Service business: 866-485-4545*.

Wealth Management Trust and Investment Services
For help with your Trust and Investments online experience or access issues: 855-594-7236* (toll free).

U.S. Bancorp Investments, Inc.
For service, trading, and new investment accounts: 800-888-4700*.

Military Service Center
For help with Servicemember Civil Relief Act questions: 800-934-9555* | International collect - 513-277-5899*

General Banking Customer Service
For 24-hour help with checking, savings, and loan accounts: 800-USBANKS (872-2657)* | International Collect – 503-401-9991*.

*We accept relay calls.