How do I contact customer service for U.S. Bank?

Our customer service agents are ready to help you with all your banking needs. You can reach us 24-hours a day, 7 days a week at our general customer service line of 800-USBANKS (872-2657) | International Collect at 503-401-9991*.  

You can also use your digital banking to find the answers you’re looking for. Depending on your inquiry and the options you select, you’ll receive one or more of the following:

  • The option to chat with a live agent (if available).
  • A phone number to connect you to a live agent.
  • A self-service option that’ll walk you through the process.
  • The answer to your question.

Contact us using online banking

  1. Select Need help? at the top of the page, then choose Contact us.
  2. Use the drop-down menu to select a product or category for your inquiry.
    • You can also select from the Common searches.
  3. Follow any prompts to answer specific questions. We'll guide you from there. 

Contact us using the U.S. Bank Mobile App

  1. From the main menu select Help & services.
  2. Scroll down and choose Customer support within the "Contact us" section. Select the option that fits your inquiry.  
    • Resolve an account-related issue: Select the account you need assistance with. We'll offer a digital way to help, or we'll give you the option to call or chat with us.
    • Get Technical support: Troubleshoot app problems in real time.
    • Explore help topics: Search through the Help Center. You'll find information on topics ranging from our various products and services and digital banking.
    • Make an appointment with a banker: Schedule a phone or in-person or phone appointment. You can also reach us at 800-685-5035*.

If you prefer to call, we’re here to help you.

Bill Pay Technical Support
For technical support using online banking or bill pay: 800-987-7237*.

Mortgage Customer Service:
For help with your existing mortgage account: 800-365-7772*. 

Credit Card Customer Service
Call the phone number on the back of your card for customer service specific to your account. Or call one of these general numbers:
Cardmember Service consumer: 800-285-8585*.
Cardmember Service business: 866-485-4545*.

Wealth Management Trust and Investment Services
For help with your Trust and Investments online experience or access issues: 855-594-7236* (toll free).

U.S. Bancorp Investments, Inc.
For service, trading, and new investment accounts: 800-888-4700*.

Military Service Center
For help with Servicemember Civil Relief Act questions: 800-934-9555* | International collect - 513-277-5899*

*We accept relay calls.