KNOWLEDGE BASE

When should I receive a replacement for my expired credit card?

Your replacement card is set to arrive by the 20th of the month it expires in. For example, if it expires 09/18, it should arrive by September 20, 2018.

Additional information:

The card is sent in an unmarked white envelope to add extra security. We recommend to reviewing all mail, as it can be confused with junk mail.
If you don't receive it by the 20th, call us at 800-285-8585* or follow the steps in the "How do I report a credit card as lost or stolen?" article.  

*We accept relay calls