What if I am having trouble receiving security alerts?

Your security is important, and we want to be sure your security alerts are working. If they aren't:

  • Check your profile in online or mobile banking. Ensure your information is current: email address, primary phone number, and mobile number.
  • Call us at 800-872-2657. We accept relay calls. We'll look into the problem to help find a solution. 
  • Visit your local branch. A branch banker can assist with starting a research request to look into the issue further.