A mobile app rated best for customer service
Our app earned more than 1 million 5-star reviews from customers.
“We believe our opportunity lies in the successful combination of people and technology to serve our customers. Moving forward, we will continue to invest in our digital platforms, offering customers do-it-yourself (DIY) and do-it-together (DIT) solutions to meet their needs. We will emphasize speed, convenience and simplicity, and we will responsibly leverage data and analytics to be able to be there in the moments that matter most for our customers. Our focus is on meeting them when, where and how they want, which enables us to create value and drive sustainable growth.”
To be future focused for our customers means imagining and creating the banking experiences they may not yet even know they want. Whether a customer chooses to bank in person, digitally or a combination of both, we’re thoughtful about how best to create a personalized experience for our customers to bank where, when and how they want.
In 2020, the value of our business mix and the return on our prior investments in digital were evident virtually overnight as the pandemic changed how people do almost everything. And we anticipate that speed and scale of change will only accelerate.
As we continue to lead during this change, we know relationships will be core to success, and the companies who thrive will be the ones — like us — that move quickly, strategically and responsibly toward the future. We know this combination of our people, adaptability and digital tools sets us apart and is a key to our future success.
Join us in shaping the future of banking.
Our nearly 70,000 employees come from all kinds of personal and professional backgrounds, and each person’s career path is a unique journey. The varied perspectives and empowered voices of our employees are our proudest strengths as an organization. Whether an employee is new to the workforce, an experienced professional or a proven leader, their voice makes us stronger as we continue to drive our customers’ experiences through digital innovation.
We’re launching three new initiatives to meet growing needs of clients.
Our digital chief is featured alongside leaders from Tesla, Netflix, Zoom, Nike, and more.
We recently launched a new passive currency hedging service powered by Lumint.