Hear from U.S. Bank Chairman, President and CEO Andy Cecere.

“As a company, we have spent the past several years addressing the rapid and dynamic changes confronting our industry and the world at large. Many of the trends we anticipated in our strategic planning were exacerbated or accelerated due to the COVID-19 pandemic, and we saw a greater shift toward digital and holistic money movement solutions, as well as an increased demand for speed and convenience in banking. These evolving expectations and behavioral shifts toward digital capabilities continue for the industry."

See how do-it-yourself meets do-it-together in our products.

A mobile app rated best for customer service

Our app earned more than 1 million 5-star reviews from customers.

A branch network with appointment scheduling

Our customers booked 1 million socially distanced appointments.

A voice assistant built for and with accessibility

Our accessibility team was key to its development.

A new strategy to better serve diverse communities

Our aim is to help close the racial wealth gap.

A suite of cards designed to meet customer needs

Our new card rewards ordering in and streaming.

A robo-advisor with a human touch

U.S. Bancorp Investments tool includes access to financial advisors.

We manage for today and what’s ahead.

The global pandemic that took center stage during the past three years changed a lot of things about life, business and the way we think about what is most important to us. We discovered new ways of working, strengthened our reliance on technology, and gained a greater appreciation for the power of relationships and goodwill to get us through the tough times.

We're focused on being flexible, resilient and responsible. We emphasize keeping our people healthy and safe while operating our business effectively for the greater good of our customers, communities and shareholders. We're helping our customers weather the pandemic and prioritizing our efforts to meet the greatest needs, while continuing to transform our business to meet the next wave of expectations.

Join us in shaping the future of banking.

Our approximately 77,000 employees come from all kinds of personal and professional backgrounds, and each person’s career path is a unique journey. The varied perspectives and empowered voices of our employees are our proudest strengths as an organization. Whether an employee is new to the workforce, an experienced professional or a proven leader, their voice makes us stronger as we continue to drive our customers’ experiences through digital innovation.

Check out recent news and stories.

U.S. Bank advances Real-Time Payment solution for convenient customer bill pay

Consumer availability in Q1 2022 is expected to spur biller use of convenient Request for Payment tool. 

Head shot of Dominic Venturo

How U.S. Bank built a world-class digital accessibility practice

We're creating an industry-leading experience for people with disabilities.

Person using computer in an office

U.S. Bank hires Dr. Julie O’Brien, formerly of WW, as head of behavioral science

Her charge is simple: Help U.S. Bank customers achieve their goals, whether financial or otherwise.

Start of disclosure content

Investment products and services are:
Not a deposit ● Not FDIC insured ● May lose value ● Not bank guaranteed ● Not insured by any federal government agency

Loans and lines of credit are offered by U.S. Bank National Association. Deposit products are offered by U.S. Bank National Association. Member FDIC.

Investment and insurance products and services including annuities are available through U.S. Bancorp Investments, the marketing name for U.S. Bancorp Investments, Inc., member FINRA and SIPC, an investment adviser and a brokerage subsidiary of U.S. Bancorp and affiliate of U.S. Bank.