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How to access digital assets after a loved one's death

When a loved one dies, managing their digital assets — like social media or email accounts —can be complicated. These steps can help.

Tags: Estate planning
Published: November 10, 2021

Nearly everyone has digital assets today, and they often continue to exist even after death. If you’re managing a loved one’s estate, you may be wondering how to access and close their online accounts, from email to social media to subscriptions.

In the best-case scenario, they will have left a list of usernames and passwords and provided directions for what to do with each account. When this isn’t the case, you’ll have to take some steps to recover them.

Take stock

The first step is to take inventory of what digital assets your loved one may have had. Consider:

  • Social media accounts
  • Email accounts
  • Subscription services
  • Online banking or brokerage accounts
  • Credit card accounts
  • Utility accounts
  • Shopping accounts
  • Contacts list
  • Photo and video sharing and storage accounts

How to access online assets

Different accounts have different requirements, and some require more steps than others.

Consider these general guidelines to help you prepare:


Request certified copies of the death certificate

  • Contact the state’s office or the county clerk where the person died for records. There may be a fee for the request. You may want to request multiples in case more than one organization requires an official copy.

Check for access rules

  • A number of digital services have an automated system to help you access or close a deceased user’s account. Popular platforms’ resource pages include: Facebook, Twitter, Instagram, Google and PayPal.

Contact the company or service

  • Banks and financial institutions don’t have automated systems for accessing accounts and require a more in-depth process. Contact these companies to start the process and figure out what steps you need to take.

 Gather other files and identification

  • Some services may require you to provide additional information on you, the deceased, or both. Compile identification documents, Social Security numbers, bank statements, account numbers and other information you think might be relevant.

Obtain a letter of testamentary

  • A letter of testamentary is a legal document that proves you have authority to make decisions for an estate. If you are named as an executor in a will, you need to submit forms to probate court to get a letter. This may not be needed for every online account but could be a part of administering the estate.

Potential obstacles

Keep in mind there are variables that can complicate the process of getting into a loved one’s online accounts. Terms of Service agreements may legally restrict who can access an account or what content they can recover from those accounts. Some companies are working to create specific policies to help in these situations. For instance, Google provides an inactive account manager feature. Skirting these restrictions could mean breaking federal privacy laws or laws against unauthorized access of computers.

Most states have set up laws to help people include their wishes for their digital assets with their estate plans. Not every state has these laws yet, though. And even with laws in place, account access may still be determined by the Terms of Service agreements if directions are not laid out in a will.


Consider working with a financial or legal professional if you need help managing a loved one’s digital estate. And don’t forget to prepare our own digital estate plan.