KNOWLEDGE BASE

What is a registered cellular device?

In order to utilize certain online and mobile banking services, we need a registered cellular device (RCD) listed in your profile. This must be a cellular number through a valid carrier and not a landline. Examples of valid mobile carriers include Sprint, AT&T, or Verizon.

We restrict Voice over Internet Protocol (VoIP) numbers and Wi-Fi calling services to mitigate the risk of fraud. VoIP/Wi-Fi calling services include Google Voice or Skype.

If there's no RCD on file, you won't be able to use your log in information for mobile banking. Please establish your RCD via online banking. Once complete, you'll be able to log into mobile banking right away.