KNOWLEDGE BASE

How do I make an insurance claim on my home loan?

If your property has sustained damages follow the steps below:

  1. Contact your insurance agent to advise them of the situation.
  2. If you sustain a total loss of property, contact our Property Loss Insurance Center* before you start rebuilding. We need to agree on the disposition of all insurance proceeds.
  3. If you sustain property damage, your insurance agent will review your case. Please follow these steps to start the process:
    1. Document and take pictures of the damages.
    2. Report the damages by contacting our Property Loss Insurance Center*.
    3. Secure a licensed and insured contractor to make immediate emergency repairs.
    4. Maintain evidence of all repairs made.
  4. When your claim is settled, your insurance company will make payment jointly to you and U.S. Bank Home Mortgage. Contact our Property Loss Insurance Center* to discuss how to process your insurance claim check(s).

*Property Loss Insurance Center

  • Phone: 866-411-8890
  • Hours: Monday through Friday from 8 a.m. to 6 p.m. CT.