KNOWLEDGE BASE

How do I make an insurance claim on my home loan?

If your property has sustained damages follow the steps below:

  1. Contact your insurance agent to advise them of the situation and process a claim.
  2. Once you have the estimate from your insurance company, contact us at 855-815-8894 to start the claim process. We accept relay calls.
  3. We’ll give you step-by-step instructions based on the size of your claim. We’ll also work with you to get your claim check endorsed and, if needed, deposited into an escrow account to disburse funds as repairs occur.

Additional information:
If your insurance company asks you to provide them with U.S. Bank's mortgagee clause information, please provide the following:

U.S. Bank National Association
Its Successors and/or Assigns
C/O U.S. Bank Home Mortgage
PO Box 961045
Fort Worth, TX 76161-0045