Why was my card declined?

There are many different reasons a transaction may be declined. Here are the most common reasons:

  • The card isn't activated.
  • Attempts to exceed your daily transaction amount.
  • Lack of available funds.
  • Expired card information is being used.
  • Possible magnetic strip damage (in this case, you'll need a new card).
  • PIN was entered incorrectly.
  • Transactions originating in the following countries due to current sanctions. This is because we're required to restrict access or transactions in a sanctioned country.
    • Cuba
    • Iran
    • Iraq
    • North Korea
    • Burma (Myanmar)
    • Sudan
    • Syria 

If you’re not sure why your card was declined, you can:  

If you’d like to be notified when card is declined, you can add declined transactions alerts. See, How do I add or remove account alerts?