KNOWLEDGE BASE

Why was my credit card declined?

We understand having a card decline can be frustrating and we’re here to help. Below are some common decline reasons:


  • Minor delinquency/bill past due
  • Insufficient available credit or over credit limit
  • Card not activated
  • Card expired
  • Invalid PIN
  • *Invalid transaction

*Transactions in the following countries are not permitted due to current sanctions:

  • Cuba
  • Iran
  • Syria
  • North Korea
  • Crimea Region of Ukraine

For additional information, contact us at 800-285-8585. We accept relay calls.

Credit card declined push notifications:
If you have push notifications enabled for declined transactions, you’ll receive an alert indicating the reason why the card was declined. Tap the notification to be given actionable options to manage the alert.

To enable push notifications, see also: How can I manage push notifications?