2. Product risk
What is product risk?
The quality and quantity of your company’s goods and/or services helps drive sales and build goodwill with your trading partners. If your product suffers from frequent errors, delays in shipment, or customs concerns, it can hurt your overall brand reputation with buyers.
Here’s an example: An international vendor developed coffee mugs for a client’s Valentine’s Day campaign. The customer asked for red mugs aligning with the holiday theme, but the vendor sent blue — perhaps ideal for Memorial Day, but hardly designed for Valentine’s Day.
If this had been a domestic sale, it would likely have been resolved quickly. However, if you are or buying or selling products halfway across the world, any mistake could take weeks or even months to resolve.
How can you address product risk?
Beyond recurring internal quality assurance, you can shield yourself from product risk by conducting pre-shipment inspections. Not only do these inspections reduce the risk of shipping or receiving defective product, they also diminish risk linked to internet commerce (such as phishing and fraud).