We've recently enhanced our automated phone system. Now you can stop payment on a check without the need to talk to a banker.
- Call 800-USBANKS (872-2657) and follow the prompts to verify your identity.
- After you've been verified, select the account the check is drawn from.
- Then say something like "I need to stop payment on a check".
- Tell the automated system what type of payment you'd like to stop (see options below).
Note: The automated phone system only supports the "Single check" option. All other options will direct you to a banker for assistance.
- Single check
- Series of checks
- Recurring payments
- Bill Payments
- Say or enter the check number.
- If it's pending or posted, this means it's cleared and isn't eligible for a stop payment.
- If it isn't pending or posted, you'll be given a disclosure about the terms of the stop payment request.
- You may be charged a stop payment fee. See also: How much does a stop payment on a paper check cost?
- Stop payment requests are effective for 24 months on that check number.
- If the check is in process or already paid, we won't be able to stop the payment and no fee will be charged.
- After the disclosure is read, say "Yes" or "No".
- If you indicate "Yes", we'll verify and advise if the check number already has a stop payment applied within the last 24 months. If there isn't one, the stop payment process will begin.
- If you indicate "No", the request is cancelled, and no fee will be charged.
Please remember, a stop payment doesn't change existing agreements you may have with a payee. The payee may still have the right to collect on the payment.