If you find a page that sits there with a spinning circle (also known as clocking), or it didn't load altogether, try these troubleshooting tips:
- Refresh the page. Sometimes data from a page doesn't load. Refreshing it sends a signal to reload the information.
- Verify your browser or operating system is supported. When it's not supported, you may not receive the most optimal experience.
See also: What browsers and operating systems do you support?
- Try clearing your cache and cookies. Sometimes data builds up in the cache and cookies to the point where they interfere with pages loading.
See also: How do I clear my browsing history, cache and cookies?
- Open the article using another browser. It's the easiest way to check if the error is with the browser itself, or the page. Just copy the link from the current browser and paste it into the address bar of the new browser. For example, if you're using Chrome, try using Edge.
- Use another device to access the web page. Similar to using a different browser, using another device is a good way to check if it's the device or the page that's having issues. For example, if you're using a PC, try accessing the page from a laptop or tablet.
- Disable add-ons, pop-up blockers, and other software that might interfere with the page loading. Many of our pages open in another tab or window, depending on your settings. Add-ons can view this as a pop-up and block it from loading. Ad blockers are a good example.
If you tried these actions and they didn't solve the problem, call us at 800-987-7237. We accept relay calls.