We'll need to speak with you to look into it. Just give us a call at 800-USBANKS (872-2657) or visit us at your local U.S.Bank branch. 

We'll ask for the following information. Please provide as much as you can.

• Purchaser's name
• Issue date
• Check number
• Amount
• Payee name
• Branch location or state where the item was purchased

If you're visiting us at your local branch, we encourage you to make an appointment to allow time for questions and processing.

• Logged into the mobile app? Select Make an appointment on your dashboard.
• Logged into online banking? Start by selecting Customer service at the top of your page, then choose Make an appointment.
• Not logged in? Visit usbank.com, then select Locations in the upper left corner and enter your ZIP code. Select the branch you'd like to schedule an appointment at, then choose Make an appointment.