KNOWLEDGE BASE

How do I get my electronic or paper title after I paid off my loan?

What happens depends on whether the title is in electronic or paper form. Please allow two to three weeks after the account is paid in full before taking action.

Electronic titles 

  • The record of the lien release is sent to the state.
  • We recommend you contact or visit your local DMV/licensing agency to get the state's procedure on electronic titles and see if it has arrived.

Paper titles

  • We will send you a lien release and paper title.
  • You'll need to bring both documents into your local DMV to exchange them for a lien-free title.

If you're unsure whether the title is electronic or paper or it's been more than three weeks since it was paid in full, give us a call at 800-872-2657.