What if I did not receive the one-time passcode?

If the one-time passcode wasn't received, select Send new code and a new one will be sent.

If you still haven't received it, try checking your cellular plan to verify it has SMS messaging included. SMS messaging and a registered cellular device are required to use this service. See also: How do I establish a registered cellular device on my profile?

For questions or need further assistance, contact us at 800-987-7237. We accept relay calls.