KNOWLEDGE BASE

How do I add or remove an external account I use to pay bills?

Let's start by explaining what we mean by external accounts. An external bank account is a checking or savings account that's not with U.S. Bank. It was opened with another bank or credit union.

Please note, external accounts cannot be edited. They need to be removed, then the new information added again. 

To add an external account using online banking and the U.S. Bank Mobile App

  1. Select Transfer & pay, then choose Pay bills.
  2. Select the U.S. Bank bill you’d like to pay.
  3. Online banking:
    1. Open the drop-down menu below the Pay from field.
    2. Choose Manage external accounts.
  4. U.S. Bank Mobile App: 
    1. Choose Pay.
    2. Select the deposit account in the From field.
    3. Choose Manage external accounts.
  5. Select Add an external account. 
  6. Mark whether it’s a personal account or one used for business.
  7. Choose how you’d like to add your account details.
    1. Log in with your other bank.
      1. Search and select the external bank’s name.
      2. Enter your username and password for them and choose Continue.
      3. Follow your bank's instructions to select your account.
      4. Choose the option to return to U.S. Bank. Your account has now been added and can be used right away.
    2. Add your external account manually.
      1. Select your account type.
      2. Enter the account and routing number for your external account.
      3. Choose Submit.
        Note: If the message "Request temporary deposit" appears, follow the on-screen steps to continue.
        See also: What are microdeposits? and How do I complete a microdeposit verification for external accounts?

To remove an external account using online banking and the U.S. Bank Mobile App

  1. Select Transfer & pay, then choose Pay bills.
  2. Select a bill that uses the external account you want removed.
  3. Online banking:
    1. Open the drop-down menu below the Pay from field.
    2. Choose Manage external accounts.
  4. U.S. Bank Mobile App: 
    1. Choose Pay.
    2. Select the deposit account in the From field.
    3. Choose Manage external accounts. 
  5. Select the trashcan icon to the right of the bank name and last four digits of the account number. Then choose Delete to complete the action.