KNOWLEDGE BASE
What if a Zelle® payment was sent to the wrong person or for the wrong amount?
If you inadvertently sent money to a recipient, you didn't intend or for the wrong amount, here are some steps you can take:
- If the recipient is not registered for Zelle®, you can cancel the payment through digital banking.
- If the payment is completed or you can't contact the recipient to retrieve your funds, you can file a dispute.
- To get started, call us anytime at 800-USBANKS (872-2657). We accept relay calls.
- If the amount sent is less than what was intended process another payment for the difference.
It's always a good idea to double-check the validity of your recipient's information before sending a payment with Zelle®.
Visit our How to avoid being the victim of a digital payments scam page and Zelle® Pay it Safe Education Center to learn more about sending funds safely.
To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.