If you inadvertently sent money to a recipient, you didn't intend or for the wrong amount, here are some steps you can take:

• If the recipient is not registered for Zelle®, you can cancel the payment through digital banking.
  
  • See: How do I edit or cancel a one-time Zelle® payment?
• If the payment is completed or you can't contact the recipient to retrieve your funds, you can file a dispute.
  
  • To get started, call us anytime at 800-USBANKS (872-2657). We accept relay calls.
• If the amount sent is less than what was intended process another payment for the difference.

It's always a good idea to double-check the validity of your recipient's information before sending a payment with Zelle®.

Visit ourHow to avoid falling for scams targeting digital payments page and Zelle® Pay it Safe​ Education Center to learn more about sending funds safely.  

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.