What if a U.S. Bank Send Money payment is sent to the wrong person or for the wrong amount?

It’s always a good idea to double-check the validity of your recipient's information before sending a payment with U.S. Bank Send Money. If you inadvertently sent money to a recipient you didn’t intend or for the wrong amount, here are some steps you can take:

  • As long as the recipient has not claimed the money, you can cancel the payment through mobile or online banking.
    • If the amount sent is less than what was intended, you can process another Send Money request for the difference.
      For example, if you meant to send $500, but only sent $300, you can submit another Send Money payment for $200 to make up the difference.
    • If the amount is greater than intended, you can cancel it if it's on a pending status. 
  • If the payment is accepted (i.e. completed) or you can't contact the recipient to retrieve your funds, you can file a dispute. To get started, visit your nearest U.S. Bank branch or call us anytime at 800-USBANKS (872-2657). We accept relay calls.