How do I edit or cancel a one-time Zelle® payment?

When modifying a Zelle® payment, it needs to be in a pending status. If the option to cancel it isn't available, the payment is processing and cannot be changed.

To edit: Cancel the pending payment and reschedule a new one with the updated information.

To cancel the pending Zelle® payment using mobile and online banking

  1. Online banking: Select Transfer & Pay, then Send & request money with Zelle®. 
  2. Mobile banking: Select Send money at the bottom of the dashboard.
  3. Select Activity.
  4. Within the "Pending payments" section, locate the payment you'd like to modify.
  5. Choose Cancel payment next to it, then select Cancel once more to confirm.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.