KNOWLEDGE BASE

How do I change my ATM or debit card PIN?

You can easily change your four-digit ATM or debit card PIN, just follow the steps below. Please bear in mind, if you have not registered a cellular device, you need to enter your current PIN before you can select a new PIN.

Online banking steps:

To get started, log into online banking and follow these steps:

  1. From the top of the page, select Customer Service, then Self Service.
  2. Look for the Debit Card & ATM Card section on the left side of the page and choose Reset Debit or ATM card PIN.
  3. Choose the card you'd like to reset and select Continue.
  4. Verify your identity by completing step up authentication.
  5. Enter your desired PIN, then select Save PIN.

U.S. Bank Mobile App steps:

For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank mobile app.

  1. Select the menu in the top left corner of the page, then select Manage Cards
  2. Choose the card you'd like to reset.
  3. Select Reset PIN.
  4. Verify your identity by completing additional authentication.
  5. Enter your desired PIN and select Save PIN. 

Additional information:

If you don't have a mobile number on file and do not know your current PIN, we won't be able to verify you. We can still help, contact us at 800-USBANKS (872-2657) and speak to a representative to request a PIN mailer. A PIN mailer is a system generated number. Representatives can't set a specific PIN for you. Once you receive the mailer, you can follow the steps above to reset your PIN to a new number. We accept relay calls.