Where can I find information on how my credit card payments are applied?

Payment application can be complex, so the best way to find those details is to review the Cardmember Agreement for your account. See also: How do I request my cardmember agreement for my credit card account?

Please be aware, the option to request your Cardmember Agreement is only available on the full website. This option is not available on mobile banking.

More information

To order a copy of your Cardmember Agreement using online banking

  1. Select your credit card from the dashboard.
  2. Choose Account Services then select Cardmember agreement within the “Statements & documents” section.
  3. Choose Request a Cardmember Agreement.
  4. Complete the form, then select Next.
    1. Enter your contact information.
    2. Provide the last four digits of your SSN and the 16-digit credit card number.
    3. Choose one of the verification options and provide the answer.
  5. Review your information. If correct, select Submit.

For more about products we offer, visit our Credit Cards page and select Learn More next to the card you're interested in. 

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page. If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.