What can I do if I have trouble receiving my account alerts?

To figure out why you aren't receiving account alerts, try these troubleshooting tips:

  • Review your alerts and your online or mobile banking profile to make sure your email addresses and mobile numbers are correct.
  • Check to see if your internet service provider is delivering your email messages to a “Bulk” folder in your email box.
  • Add us to your address book (

If you continue to have problems, call us at 800-USBANKS (872-2657). For TDD service, please call 800-865-5065. We accept relay calls.