What can I do if I have trouble receiving my account alerts?

There are a few things you can troubleshoot to see why you may not be getting alerts.

  • Review your alerts and profile to make sure the email addresses and mobile numbers are correct.
  • Check to see if your internet service provider is delivering your email messages to a “Spam”  or “Junk” folder in your email box.
  • Add us to your address book (

If you continue to have problems, call us at 800-USBANKS (872-2657). We accept relay calls.