We will send your replacement card to the address on file approximately 30 days before your existing card expires. For example, we would send the replacement for a card that expires 10/30 around the beginning of October 2030. It can take three to eight business days after it’s sent to get your new card.

Note: The card will be in an unmarked white envelope.

If you have not received your replacement card seven days before the end of the month, please call your local U.S. Bank branch or customer service at 800-USBANKS (872-2657). A new card number will be issued and mailed to you. We accept relay calls.