You can update your profile anytime. Have your mobile device available to receive a one-time passcode as part of our authentication process.
To change your contact information using digital banking, follow the steps below.
Online banking
For the best online experience, we recommend logging in at usbank.com.
Start by selecting Customer service from the Dashboard, then choose My profile. Select Edit personal details then choose Edit next to the contact information you'd like to change. Follow the steps below, based on what needs to be changed.
| Address changes |
- Enter your new address, then select Continue. We'll verify it with the United States Postal Service (USPS).
- When it's confirmed, select Submit.
|
| Phone changes |
- Enter the new phone, alternate, or mobile number.
- When ready, select Submit.
|
| Email changes |
- Enter your new email address and confirm it once more.
- When ready, select Submit.
|
U.S. Bank Mobile App
For the best mobile banking experience, we recommend logging in or downloading the U.S. Bank Mobile App.
Open the main menu (three horizontal bars) and choose the gear icon (found in the top-right of the open window). Follow the steps below, based on what needs to be changed.
| Address changes |
- Select Address, then Address once more.
- Choose Edit below your current address.
- Enter your new address, then select Continue. We'll verify it with the USPS.
- When confirmed, select Submit.
|
| Phone changes |
- Select Phone number, then Phone numbers once more.
- This will display your primary, mobile, and alternate phone numbers. Select Edit below the number you want to change.
- Enter your new phone, alternate or mobile phone number. Then select Submit.
|
| Email changes |
- Select Email, then Email once more.
- Choose Edit below your email address.
- Enter your new email address, confirm it, then select Submit.
|
Additional information
| Address changes |
- Military and foreign addresses need to be managed by calling us at 800-934-9555. We accept relay calls.
- Digital banking only accepts domestic addresses.
|
| Phone changes |
- To change your mobile number, you'll need access to your former mobile number for our authentication process.
- If you don't have access to your former number, or need to remove an alternate phone number, give us a call at 800-USBANKS (872-2657). We accept relay calls.
- Foreign phone numbers aren't accepted.
|
| Email changes |
- Email addresses need to be in the following format: username@domain.com. Other accepted components include, but aren't limited to: ".org", ".net", ".gov".
- This won't change where your account alerts are sent. Separate action is needed to update those alerts.
See also: How do I change where my alerts are sent?
|
