KNOWLEDGE BASE

How do I change my address, phone number, or email address?

You can update your address, phone number or email address in your profile anytime. You’ll need your mobile device available to receive a one-time passcode as part of our authentication process.

To change your information using digital banking

  1. Select Profile & settings, then choose Personal details.
    Note: Mobile app users need to open the main menu first, then select “Profile & settings”.
  2. Follow the steps below, based on what needs to be changed.

What’s changing

How to change

Notes

Phone number
  1. Select Edit beside the phone number you’d like to change.
    Optional: Select Add phone number to add a new one.
  2. Enter your new mobile number and select Save.

If you want to receive security and branch & banking service alerts, mark the check boxes in the desired category.

If you don’t want to receive text alerts or do not want to be reached by automated methods, unmark the applicable check boxes. This means you don’t want us to use automated methods to reach you. We will attempt to notify you another way.
Note: unmarking these checkboxes may impact your ability to receive alerts.

Email address
  1. Select Edit beside the email address you’d like to change.
  2. Enter your new email address and select Save.

Online banking users: If you don’t want to receive Marketing communications, unmark the applicable check box.

Mobile app users: If you don’t want to receive Marketing communications, scroll down and mark the check box to unsubscribe.

Home or mailing address
  1. Select Edit next to the address you’d like to change.
  2. Enter your new address and select Save.

Customize your individual account addresses if you want account specific items to go somewhere else (statements, refund checks, etc.).

More information

Phone changes:

  • You can update your primary number, but it cannot be removed entirely.
  • Additional numbers such as your home phone, work phone, or other phone number listed can be changed and/or removed.
  • If you don't have access to your former number, or need to remove an alternate phone number, give us a call at 800-USBANKS (872-2657). We accept relay calls.
  • International phone numbers aren't accepted using digital banking.

Email changes:

  • Email addresses need to be in the following format: username@domain.com. Other accepted components include, but aren't limited to: ".org", ".net", ".gov".
  • Changing the email address on your profile won't change where your account alerts are sent. You'll need to update those alerts separately. See also: How do I change where my alerts are sent?

Address changes:

  • Military and international addresses need to be managed by calling us at 800-934-9555. We accept relay calls.
  • Digital banking only accepts domestic addresses. 

 

Contact us

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