You can update your profile anytime. Have your mobile device available to receive a one-time passcode as part of our authentication process.
To change your contact information using online banking
- Start by selecting Profile & settings then Manage profile & settings.
- Choose Edit personal details.
To change your contact information using the U.S. Bank Mobile App
Open the main menu (three horizontal bars), select the gear icon and choose Personal details. Follow the steps below, based on what needs to be changed.
| Address |
- Update physical address: Select Edit next to "Home address".
Update mailing address: Select Edit next to "Customer mailing address". - Enter your new address, then select Continue. We'll verify it with the United States Postal Service (USPS).
- When it's confirmed, select Save.
Note: You'll need to update the physical and mailing addresses separately. Repeat these steps as needed.
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| Phone |
- Enter the new phone, alternate, or mobile number.
- When ready, select Save.
|
| Email |
- Enter the new email address.
- When ready, select Save.
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More information
| Address changes |
- Military and international addresses need to be managed by calling us at 800-934-9555. We accept relay calls.
- Digital banking only accepts domestic addresses.
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| Phone changes |
- To change your mobile number, you'll need access to your former mobile number for our authentication process.
- If you don't have access to your former number, or need to remove an alternate phone number, give us a call at 800-USBANKS (872-2657). We accept relay calls.
- International phone numbers aren't accepted using digital banking.
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| Email changes |
- Email addresses need to be in the following format: username@domain.com.
Other accepted components include, but aren't limited to: ".org", ".net", ".gov". - Changing the email address on your profile won't change where your account alerts are sent. You'll need to update those alerts separately. See also: How do I change where my alerts are sent?
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