KNOWLEDGE BASE

How can U.S. Bank help in the event of a natural disaster?

In the aftermath of a natural disaster, it's normal to have questions about your financial situation and we're here to help. When a natural disaster impacts your region, you may receive a text from us.

This communication allows you to quickly let us know how you've been impacted and provides resources such as how to make an insurance claim or request payment assistance. Contact us at the U.S. Bank emergency assistance line for all products: 888-287-7817 and we'll direct you to the department you're looking for. We accept relay calls.

To contact us at the applicable department below:

  • U.S. Bank emergency assistance line for all products: 888-287-7817.
  • Checking or savings accounts: 800-USBANKS (872-2647). Open 24 hours a day, seven days a week. 
  • Credit cards: 800-285-8585. Open 24 hours a day, seven days a week.
  • Personal or automobile loans, lines of credit, or leases: 800-872-2625. Open Monday through Saturday from 7 a.m. to 9 p.m. CT. Closed Sundays.
  • Mortgages: 800-365-7900. Open Monday through Friday from 8 a.m. to 5 p.m. CT and Saturdays from 9 a.m. to 2 p.m. CT. Closed Sundays. 

Tips and resources to help in the aftermath of a natural disaster.